Client Care Coordinator

Summary of Responsibilities:

Schedules caregivers to provide service for clients. Efficiently coordinate staff with clients needs.

Position Requirements:

Excellent organizational and multitasking skills

Excellent computer and clerical skills

Attention to detail

Results oriented, dependable, and trustworthy

Excellent interpersonal communication skills with diverse population of employees and clients

Able to work scheduled hours as dictated by business needs

Consistent, predictable attendance, including punctuality

Must pass a criminal background check and drug screen

Responsibilities:

§ Demonstrate flexibility in accepting work schedules, including unusual hours or workload restructuring if needed to accommodate agency needs

§ Maintain confidentiality of employee and client information in verbal, written and electronic form

§ Demonstrates teamwork, cooperation, and collaboration with co-workers, clients, and customers.

§ Complete all documentation and maintain all records in a timely fashion as required by Putnam Aging and its’ funding and regulatory sources

§ Follow all policies of Putnam Aging

§ Adhere to all health and safety regulations and procedures

§ Ensure timesheet is turned in with in three days of the pay period ending

§ Respond to all emails, phone calls, voice mails or other requests within 24 hours of receiving them with the exception of holidays, weekends, or scheduled leave time

§ Maintains cleanliness

§ Review and know the personal history of the client

§ Communicate to supervisor as new information is discovered

§ Effectively communicate with caregivers

§ Process home care phone calls

§ Coordinate client and staff arrangements and maintain schedules

§ Process new client referral information and place in appropriate program

§ Maintain client and caregiver files

§ Process new hires into Co-Pilot

§ Assist with administrative duties as needed

§ Other duties as assigned

Job Type: Full-time

Pay: $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $14