What are the responsibilities and job description for the Service Coordinator position at Fazio Mechanical Services, Inc.?
Service Coordinator Summary
Job Summary:
Fazio Mechanical Services is seeking a highly organized and detail-oriented person to coordinate and manage the scheduling of our service technicians & subcontractors in our Maryland branch. The Service Coordinator will be responsible for ensuring efficient job assignments, optimizing routes, and providing excellent communication between technicians, customers, and internal teams.
Key Responsibilities:
- Coordinate the service workflow process from work request through to completion.
- Schedule and dispatch service technicians based on service requests, job priority, and location efficiency.
- Monitor technician progress and adjust schedules as needed to maximize productivity.
- Communicate job details, schedules, and updates to technicians and customers in a professional manner.
- Utilize dispatching software and systems to track work orders and ensure accurate job completion.
- Coordinate emergency service requests and prioritize urgent repairs.
- Maintain detailed records of service calls, work performed, and customer interactions.
- Collaborate with service managers, sales teams, and customers to provide exceptional service.
- Assist with administrative tasks related to dispatching, including invoicing, documentation, and reporting.
Qualifications & Skills:
- Previous experience in dispatching, preferably in mechanical service or construction industry.
- Ability to work in a fast-paced environment and handle urgent service requests.
- Problem-solving skills and the ability to make quick, informed decisions.
- Strong organizational and multitasking skills.
- Excellent verbal and written communication abilities.
- Proficiency in dispatching software, Microsoft Office, and scheduling tools.
- Customer service experience is highly recommended.
Job Type: Full-time
Pay: From $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Ability to Relocate:
- Capitol Heights, MD 20743: Relocate before starting work (Required)
Work Location: In person
Salary : $25
