Operations Manager (Omaha, NE)
Supervisor : District Director, Omaha District
FLSA Status : Exempt
FBG Services Core Values :
At FBG Services, we live by our core values, which guide how we operate internally and externally :
- The Right People : We prioritize having the right person on every job, providing them with the resources needed to succeed. Our team believes in customer service, honesty, and integrity.
- The Right Things : We do what we promise, delivering quality services as contracted and designing effective service programs.
- The Right Way : We operate in a moral, ethical, and safe manner—doing things the proper, efficient, effective, and profitable way.
- The Right Reasons : Our decisions support our mission and vision, always adding value for the customer.
- The Right Time : We complete every job on time, every time.
Summary
The Operations Manager will lead the planning, direction, control, and profitability of sales and operations within company policies and guidelines, aiming to achieve district and company goals. The Operations Manager coordinates and supervises employees, participates in meetings, maintains customer relations, ensures work is performed to specifications, tracks work through reports and on-site inspections, reviews accounts, and ensures employee training occurs. Additionally, the role includes monitoring supply and equipment usage, administering safety programs, investigating accidents / incidents, ensuring adherence to company policies, maintaining quality control, responding to employee and customer concerns, and contributing to marketing efforts.
Essential Duties and Responsibilities :
The following are the key responsibilities of the Operations Manager :
Achieve District and Company Goals : Ensure all safety processes, techniques, and practices are effectively implemented and followed. Identify personnel with leadership potential and communicate succession plans. Develop team members to enable delegation of responsibilities.Sales and Marketing Support : Contribute to the company’s marketing and sales efforts. Maintain direct costs within or below budget, ensure quality performance, and maintain account profitability. Ensure timely reporting to support company areas. Retain customer relations through proper communication during Job Site Reviews (JSR).Personnel Management : Participate in the selection, hiring, training, and evaluation of personnel. Ensure processes are consistent with company policies and support employee training, safety techniques, and personal growth. Ensure salary and benefit needs align with district goals and marketing efforts. Continuously seek additional training opportunities for personal and employee development.Employee and Customer Satisfaction : Proactively participate in employee and customer satisfaction systems. Ensure understanding of customer needs and expectations, ensuring proper job schedules, inspections, and evaluations.Continuous Improvement and Innovation : Serve as the knowledge source for the district, assisting in assessing and monitoring quality improvement, work team development, training environments, safety compliance, and risk management. Recruit people who support the company’s mission and philosophy.Align with Company Mission and Values : Ensure all personnel understand and use the company's mission, vision, and core values to guide decisions concerning customers, team members, and company policies. Suggest improvements to practices and ensure compliance with company policies.Regulatory Compliance : Ensure compliance with all company, district, state, and federal regulations. Administer competency-based training in key areas such as OSHA, safety practices, and employment regulations. Foster an environment sensitive to team member diversity.Additional Responsibilities : Regular and predictable attendance is required. Perform other duties as assigned.Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Supervisory Responsibilities
This position supervises employees in the Omaha operations district
Education and / or Experience
An associate’s degree is required; a bachelor’s degree from an accredited college is preferred.A minimum of 3 years in a management or supervisory position is required.Or any combination of education and experience that provides the required knowledge, skills, and abilities to perform the essential functions.Physical Demands
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and see, talk, and hear.The work environment is an office setting that is typically quiet.Skills and Abilities
Demonstrated effective verbal and written communication skillsProven ability to manage multiple prioritiesAbility to develop cohesive teams and positive work environmentsAbility to coach success through othersAbility to create and achieve measurable goalsAbility to operate within budgetary guidelinesFBG Services Mission :
To “Provide a clean, safe, and healthy environment for our customers.” Our employees are our internal customers, while vendors, subcontractors, and clients are our external customers.
Note : The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required. Employees can be reassigned at any time to perform other duties within the corporation. This document does not establish a contract for employment and is subject to change at the employer's discretion.
