Customer Support Representative/Accounts Payable Specialist

We are an employee owned company (ESOP). We are seeking a motivated and detail-oriented Customer Support Representative to join our team. In this dynamic, full-time position, you will manage customer support duties while also supporting accounts payable functions. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service.

Key Responsibilities:

Customer Support:

• Answer incoming dispatch calls and resolve inquiries.
• Accurately process customer calls, web-to-web interactions, and inspection transactions in the central dispatch database.
• Effectively communicate with internal and external customers to ensure satisfaction.

Accounts Payable:

• Process and enter accounts payable invoices in a timely and accurate manner.
• Maintain vendor master contract files and ensure compliance with billing documentation.
• Work with vendors to interpret service agreements, verify invoice terms, and ensure proper payment.
• Review and verify purchase orders, work orders, and service agreement pricing schedules.
• Ensure accurate calculation of taxes, fees, and other charges in invoices.

Administrative Support:

• Create and manage purchase orders and secure appropriate documentation for billing.
• Oversee supplier insurance certificate management.
• Support internal teams with communication and timely information flow.

Qualifications:

• High school diploma required.
• Minimum of 2 years of customer service experience; accounts payable experience preferred.
• Strong data entry skills and attention to detail.
• Intermediate proficiency in Microsoft Excel and Outlook.
• Excellent verbal and written communication skills.
• Ability to thrive in a multi-tasking, fast-paced environment.
• Strong organizational skills with an emphasis on meeting deadlines.

Why Join Us?

• Competitive salary range of $19.00 - $22.00 per hour.
• Opportunity for growth in a dynamic, fast-paced environment.
• Supportive team culture and room for professional development.
• Stable, full-time position with flexible hours.

Accountability & Expectations:

• Work under the guidance of the Manager/CSG Team Supervisor to meet customer satisfaction goals.
• Follow protocols for managing customer complaints and concerns.
• Contribute to quality improvement initiatives by ensuring accuracy and timeliness in all duties.
• Support company policies and aim to enhance customer satisfaction.

Note: This description outlines the main responsibilities and expectations of the role but is not exhaustive. Additional duties may be assigned as needed.

Join our dynamic team where your contributions will be valued, and you will have the opportunity for professional growth within the organization.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift

People with a criminal record are encouraged to apply

Experience:

• customer support: 2 years (Preferred)

Ability to Commute:

• Omaha, NE 68131 (Preferred)

Ability to Relocate:

• Omaha, NE 68131: Relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Supplemental Pay:

• Bonus opportunities

Ability to Commute:

• Omaha, NE 68131 (Required)

Ability to Relocate:

• Omaha, NE 68131: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $22