What are the responsibilities and job description for the Call Center Representative ($500 Hiring Bonus!) position at FBL Financial Group, Inc.?
Call Center Representative – ($500 Hiring Bonus!)
Can you provide excellent customer service? Do you have experience in an outbound call center? Are you a quick learner with a can-do attitude? If so, our Call Center Representative could be a fit for you!
Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We’re proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.
What You'll Do:
- Respond to and resolve customer service requests.
- Communicate directly by phone with policyholders, and potential new customers regarding insurance matters.
- Process agent appointments and/or follow-ups for all Agents and registered representatives.
- Create positive business relationships between the agents, the company and with our customers.
- Understand the basic information for all products offered by FBL Financial Group, Inc.
What It Takes to Join Our Team:
- High school diploma or equivalent required.
- Must have or be able to attain knowledge regarding how the insurance industry operates.
- Analytical/problem solving skills required.
- Basic personal computer skills Windows environment (Word, Excel) required.
- Keyboard skills (40 – 45 NWPM).
- Oral and written communication skills as appropriate to this position.
- Reasonably regular and predictable attendance.
- Ability to read, write and speak the English language.
If you're interested in joining a company that appreciates you, and provides growth and professional development opportunities, we invite you to apply today. Farm Bureau....where the grass really IS greener!
After 3 months of employment, a fulltime/part-time/Regular work may be an option.
Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.
