What are the responsibilities and job description for the Member Service Representative I position at FBL Financial Group, Inc.?
Member Service Representative I
Are you looking to start your career at a place that cares about its employees and invests in you through continued training and education? Do you thrive on teamwork and want to experience professional satisfaction and growth at an insurance organization that’s focused on Protecting Livelihoods and Future? Are you passionate about delivering excellent customer service? If so, this Member Service Representative opportunity may be a great fit for you!
Who We Are: At Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We’re proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.
What You’ll Do: As a Member Service Representative, you will:
- Set up accounts for automatic payment withdrawals.
- Process daily incoming payments.
- Refer unpaid balances to a collection agency.
- Review outgoing refunds for accuracy.
- Respond to emails from agency force and other departments to answer questions related to policy billing.
- Review policies for reinstatement.
- Process returned payments.
Flexibility is key, as you will have other duties and projects as assigned.
What It Takes to Join Our Team:
- High school diploma or equivalent plus 2 years of relevant experience is required. 1-2 years of billing, account payable or receivable experience and an Associate’s degree is preferred.
- Strong customer service skills are required, including solid verbal communication and business professional writing skills.
- Strong initiative and the ability to work independently, as you will be processing approximately 150 - 200 tasks per day.
- Must maintain a positive, customer focused attitude at all times.
- Strong computer skills are required in order to quickly learn our multiple systems. Experience with Excel is preferred.
- Must be flexible and adaptive to a frequently changing work environment. Must enjoy working in a team environment and have a positive “can do-will do” attitude to do whatever is needed to get the job done.
- Work 8am-4:30pm Monday through Friday from our office in Manhattan, KS.
What We Offer You: When you’re on our team, you get more than a great paycheck. You’ll also hear about career development and educational opportunities. We offer an enhanced 401K with a match, low cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time and teams who know how to have fun. Add to that an onsite wellness facility and cafeteria. Farm Bureau....where the grass really IS greener!
If you're interested in joining a company that appreciates employees, provides growth and professional development opportunities and offers great benefits, we invite you to apply today!
Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.
