What are the responsibilities and job description for the Quality Assurance Specialist position at FBL Financial Group, Inc.?
Quality Assurance Specialist I
Do you pay great attention to detail, and have strong organizational and time management skills? Are you a team player with a positive “can-do” attitude? Do you have past insurance experience and are incredibly dependable? If so, this Quality Assurance Specialist opportunity could be a great fit for you!
Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars, and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership, and accountability are at the heart of every decision we make and every action we take. We’re proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.
What You’ll Do: As a Quality Assurance Specialist, you’ll share responsibility for ensuring our systems are designed and produced to meet and exceed customer requirements. This includes but is not limited to: assisting with gathering and grooming requirements, troubleshooting system problems, creating test scenarios, and coordinating user testing. You will assist with technical aspects of the monthly, quarterly, and yearly commission cycles. You will test and maintain PIC XML code as requested. No two days are the same, so it’s important to be adaptable and flexible as you will have other duties as assigned.
What It Takes to Join Our Team:
- Bachelor’s degree or equivalent plus 4 years of relevant experience required. Insurance industry experience preferred.
- Knowledge of licensing, commission business processes, and field compensation programs are preferred.
- Analytical, problem solving, and testing skills.
- Ability to work independently and maintain confidentiality.
- Exceptional customer service skills, including strong verbal and written communication skills.
- Strong organizational skills and ability to multi-task and prioritize work.
- Computer skills are required in order to quickly learn multiple systems (Microsoft Word and Excel skills preferred).
- Ability to work from our office in West Des Moines, Iowa with some flexibility after training.
What We Offer You: When you’re on our team, you get more than a great paycheck. You’ll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low-cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, and a cafeteria. Farm Bureau....where the grass really IS greener!
If you're interested in joining a company that appreciates its employees, provides growth and professional development opportunities, and offers great benefits, we invite you to apply today!
Work Authorization/Sponsorship
Applicants must be currently authorized to work in the United States on a full-time basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not able to sponsor OPT status.
