What are the responsibilities and job description for the Customer Service Specialist position at FBS Fortified And Ballistic Security?
We are seeking a Director of Customer Service who is enthusiastic about being at the heart of our operations. In this key position, you will be the linchpin in our client-centered communication strategy, ensuring that every project is executed flawlessly from start to finish.
Key Responsibilities:
- Oversee and optimize client communication across all stages of our projects.
- Collaborate effectively with our design, sales, installation, deployment, and production teams to ensure cohesive project execution.
- Initially, handle a diverse range of responsibilities, from hands-on tasks to strategic planning.
- Establish and maintain high standards for client service and communication.
- Drive continuous improvements and innovate in client service processes.
- Lead the evolution of the department, growing it in line with company expansion and setting a benchmark for exceptional service.
What We Need from You:
- Passion for working closely with diverse teams and integrating efforts towards a common goal.
- Proven experience in a leadership role within customer service, preferably in a related industry.
- Excellent communication and interpersonal skills.
- Ability to handle both strategic oversight and hands-on tasks with ease.
- Visionary leadership to not only perform tasks but also set standards for future team members.
- Flexibility, adaptability, and a problem-solving mindset.
- Minimum 3 Years Experience
What We Offer:
- A chance to be a part of a dynamic team shaping the future of custom security, design and technology in high-end properties.
- A role that grows with you, offering the opportunity to build and lead a dedicated customer service department.
- A culture of innovation, quality, and exceptional customer service.
How to Apply:
If you are ready to take on this challenging yet rewarding role, we would love to hear from you. Please send your resume and a cover letter explaining why you are the perfect fit for this role.
Salary : $45,000 - $60,000
