What are the responsibilities and job description for the Game Day Box Office Ticket Sales Representative position at FC Naples?
The Game Day Box Office Ticket Sales Representative is responsible for providing exceptional customer service while selling and distributing tickets to fans on game days. This role requires efficiency, accuracy, and a positive attitude to ensure a seamless ticket purchasing experience for attendees at FC Naples Home Games.
Key Responsibilities:
Key Responsibilities:
- Process ticket sales at the box office window.
- Provide accurate information regarding ticket pricing, seating options, and stadium policies.
- Assist guests with ticketing issues, including lost or misplaced tickets.
- Operate ticketing software to complete transactions efficiently.
- Handle credit card transactions responsibly and reconcile sales at the end of the shift.
- Maintain a friendly and professional demeanor while assisting customers.
- Communicate effectively with supervisors and other staff to ensure smooth operations.
- Follow all stadium and team policies regarding ticketing procedures.
- Perform other duties as assigned to enhance the fan experience on game day.
Qualifications:
- Must be at least 18 years old.
- Some level of tech-savviness is required to efficiently operate the POS system, computer, and ticket printer.
- Previous experience in customer service, retail, or ticket sales preferred.
- Strong communication and problem-solving skills.
- Comfortable working in a fast-paced, high-pressure environment.
- Proficiency in credit card transactions, and using point-of-sale systems.
- Reliable, punctual, and available to work flexible hours, including evenings, weekends, and holidays.
- Ability to stand for extended periods and work outdoors in varying weather conditions.
Compensation & Benefits:
- Competitive hourly wage.
- Opportunity to be part of an exciting new professional soccer team in Naples.
- Potential for growth and advancement into other game-day roles.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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