What are the responsibilities and job description for the Appointment Scheduler position at FCA US LLC?
Initiate Calls for Appointment Notifications
- Proactively reach out to clients via phone calls to inform them of upcoming appointments, ensuring they have all necessary details such as date, time, and location.
- Utilize a friendly and professional tone to create a positive first impression and encourage open communication.
- Send follow-up reminders as the appointment date approaches, using various methods such as phone calls, text messages, or emails to ensure clients are well-informed.
- Engage with Clients to Rearrange Appointments
- Actively listen to clients' needs and preferences when they request to reschedule their appointments.
- Offer alternative dates and times that accommodate both the client’s and the service provider’s schedules, ensuring a smooth transition.
- Maintain a positive attitude during these interactions, reinforcing the importance of flexibility and understanding in client relationships.
