What are the responsibilities and job description for the Control Tower - Customer Plant Lead SHAP position at FCA?
The Customer Plant Lead (CPL) is the Voice of the Customer using warranty information, parts return information and service information to identify actionable issues. Working directly with the Manufacturing Plants Process Engineering Team and the Control Tower Pre-Analysts, the CPL will be responsible for identifying emerging issues quickly and developing a well-rounded and detailed problem statement to minimize the time required to triage and resolve customer concerns. We are currently seeking a candidate to support our Sterling Heights Assembly Plant (SHAP).
The specific responsibilities include, but are not limited to:
Lead Short Loop Morning & Evening market meetings with new claims information
Investigate warranty issues and assign to party responsible through GIMs (Global Issue Management)
Work with plants to investigate processes that can be associated with warranty
Expedite part analysis for results on high priority investigations as a result of Short Loop
Communicate warranty and plant quality issues between Control Tower and plant vehicle engineering
Ensure vehicle warranty is accurately documented, including broken clean points, and differentiating old vs new issues
Ensure warranty claim coverage and portfolio for assigned product lines/plants
Involvement in new launches FEW (Field Early Warning) focus
Position is physically located at Sterling Heights Assembly Plant, Sterling Heights, MI (100% On-Site)
Basic Qualifications:
Bachelor's degree or higher in Engineering; other bachelor's degrees would be considered with relevant work experience
5 years' experience in engineering, manufacturing, supplier operations or quality
Strong verbal and written communication skills
Ability to collect and synthesize data into meaningful information and communicate clearly to all levels of the organization
Excellent interpersonal, organizational, and analytical skills
Detail oriented, team player, flexible, ability to prioritize, quick learner
Proficient in both writing and speaking the English language
Preferred Qualifications:
Familiar with overall automotive systems
Working knowledge of Palantir applications (MAP, Contour) /GIM/Service Library/PRAS
Familiar with dealer service information
EOE / Disability / Veteran
At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.
Our benefits reflects the FCA commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.
As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.
The specific responsibilities include, but are not limited to:
Lead Short Loop Morning & Evening market meetings with new claims information
Investigate warranty issues and assign to party responsible through GIMs (Global Issue Management)
Work with plants to investigate processes that can be associated with warranty
Expedite part analysis for results on high priority investigations as a result of Short Loop
Communicate warranty and plant quality issues between Control Tower and plant vehicle engineering
Ensure vehicle warranty is accurately documented, including broken clean points, and differentiating old vs new issues
Ensure warranty claim coverage and portfolio for assigned product lines/plants
Involvement in new launches FEW (Field Early Warning) focus
Position is physically located at Sterling Heights Assembly Plant, Sterling Heights, MI (100% On-Site)
Basic Qualifications:
Bachelor's degree or higher in Engineering; other bachelor's degrees would be considered with relevant work experience
5 years' experience in engineering, manufacturing, supplier operations or quality
Strong verbal and written communication skills
Ability to collect and synthesize data into meaningful information and communicate clearly to all levels of the organization
Excellent interpersonal, organizational, and analytical skills
Detail oriented, team player, flexible, ability to prioritize, quick learner
Proficient in both writing and speaking the English language
Preferred Qualifications:
Familiar with overall automotive systems
Working knowledge of Palantir applications (MAP, Contour) /GIM/Service Library/PRAS
Familiar with dealer service information
EOE / Disability / Veteran
At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.
Our benefits reflects the FCA commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.
As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.
