What are the responsibilities and job description for the Fleet Technical Advisor - Texas position at FCA?
The Fleet Service and Parts Technical Advisor acts as a direct liaison between Stellantis and our dealerships. The Technical Advisor's responsibility is to provide technical assistance and fixed operations consultation to our dealer service personnel, fleet, and commercial customers. The Technical Advisor will motivate and lead dealer service personnel to higher levels of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty.
Job responsibilities include but not limited to:
Provide phone and in-dealership technical assistance
Troubleshoot and solve final repair attempt situations
Represent Stellantis as subject matter expert with fleet customers; provide CAIR updates needed for each involvement.
Manage dealership technical training requirements
Provide support for Quality / engineering - providing on ground request support
Recall and Required Service Updates (RSU) follow-up and reduction
Identify and communicate details of emerging issues or conditions with no repair solution.
Act as a quality feedback liaison and early issue identification
Provide dealership consultation on the following: repair service agreements and facilities inspections
Tools / equipment facility needs
Customer experience and improved fixed first visit
Repair shop process improvements and proactive business planning with a focus on the customer
Support fleet vehicles that include upfits or specialty equipment
Candidate must reside in Texas
Basic Qualifications:
Associates degree in business, Automotive Technology, Engineering, or related field
5 years' experience in technical assistance or in automotive technical service (automotive car repair, certified automotive technician)
Excel in building positive working relationships, customer satisfaction and issue resolution
Self-motivated with demonstrated ability to achieve goals under minimal supervision
Willing to relocate
Required to travel domestically (61-80%) within district territory, overnights as required ( >25%)
Excellent communication skills to all levels of internal and external
Preferred Qualifications:
Dealership Experience
ASE Certifications
Body Shop experience
Field/Business Center or customer care experience helpful
Proven experience negotiating positive outcomes in formal settings and/or difficult situations
EOE / Disability / Veteran
At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.
Our benefits reflects the FCA commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.
As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.
Job responsibilities include but not limited to:
Provide phone and in-dealership technical assistance
Troubleshoot and solve final repair attempt situations
Represent Stellantis as subject matter expert with fleet customers; provide CAIR updates needed for each involvement.
Manage dealership technical training requirements
Provide support for Quality / engineering - providing on ground request support
Recall and Required Service Updates (RSU) follow-up and reduction
Identify and communicate details of emerging issues or conditions with no repair solution.
Act as a quality feedback liaison and early issue identification
Provide dealership consultation on the following: repair service agreements and facilities inspections
Tools / equipment facility needs
Customer experience and improved fixed first visit
Repair shop process improvements and proactive business planning with a focus on the customer
Support fleet vehicles that include upfits or specialty equipment
Candidate must reside in Texas
Basic Qualifications:
Associates degree in business, Automotive Technology, Engineering, or related field
5 years' experience in technical assistance or in automotive technical service (automotive car repair, certified automotive technician)
Excel in building positive working relationships, customer satisfaction and issue resolution
Self-motivated with demonstrated ability to achieve goals under minimal supervision
Willing to relocate
Required to travel domestically (61-80%) within district territory, overnights as required ( >25%)
Excellent communication skills to all levels of internal and external
Preferred Qualifications:
Dealership Experience
ASE Certifications
Body Shop experience
Field/Business Center or customer care experience helpful
Proven experience negotiating positive outcomes in formal settings and/or difficult situations
EOE / Disability / Veteran
At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.
Our benefits reflects the FCA commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.
As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.
