Management Trainee

Classification:     Non-Exempt/Hourly

Job Type:             Full-Time

Location:              Madison County, IL; St. Clair County, IL; Clinton County, IL; St. Louis, MO; Monroe County, IL

Reports To:          Operations Officer

ABOUT US:

FCB Banks has been family owned and managed for more than three generations.  Our original banks opened in New Baden and Albers in 1901 and customers quickly associated FCB with quality service, competitive rates, and personal customer care.  These qualities became the pillars of our business when First Collinsville Bank opened in 1990 and we began expanding throughout the area.  We streamlined and simplified banking operations and officially changed our name to FCB Banks in 2017.  Today we have seventeen locations in sixteen wonderful towns serving customers in Illinois and Missouri.  We pride ourselves on being locally owned and operated as well as a valued part of the community.  Since 1901 our goal at FCB Banks has always been to provide exceptional service to our valued customers. 

JOB SUMMARY:

A Management Trainee is responsible for learning and understanding the various aspects of banking operations and management.  This role is designed to provide the Trainee with a comprehensive understanding of banking procedures, policies, and practices.  A Management Trainee will work closely with different individuals and departments to gain hands-on experience and develop the necessary skills to succeed in a career in banking management.

ESSENTIAL JOB DUTIES:

• Works as a Universal Banker. 
• Learns and understands the fundamentals of banking operations, including customer service, account management, transactions, etc.
• Assists with customer inquiries, provides guidance, and resolves issues in a timely and professional manner.
• Collaborates with different individuals and departments to gain exposure to various aspects of banking operations.
• Participates in training and development sessions and workshops as offered and assigned to develop knowledge of banking regulations, policies, compliance, problem-solving, decision-making and leadership.
• Collaborates with team members to develop strategies for acquiring and retaining customers, enhancing customer experience, and increasing customer satisfaction.
• Stays updated with industry trends, market conditions, and changes in banking regulations to ensure compliance and make proactive recommendations.
• Learns staff functions, operations, management viewpoints and company policies and practices that affect each phase of business.
• Observes experienced workers to acquire knowledge methods, procedures and standards required for performance of departmental duties. 
• Assists with supervisory duties such as providing teller overrides, vault duties, ATM troubleshooting/balancing, opening/closing the bank, creating schedules, coaching employees and completing reports.
• Completes other duties as assigned.

TECHNICAL SKILLS NEEDED:

• Excellent and professional social and communication skills – verbal and written. 
• High quality writing skills – uses accurate word usage, grammar, spelling, and punctuation in all written correspondence. 
• Strong listening skills – must be able to listen and comprehend customer inquiries or concerns to provide a valuable solution.
• Strong technology skills, along with expert knowledge of Microsoft Office (Word, Excel) and traditional office products (copiers, fax machines, ten-keys, phones, etc.)
• Customer Service – acknowledges, greets and responds quickly to customer needs; remains professional when dealing with challenging situations
• Problem Solving – identifies and resolves problems timely
• Teamwork – contributes to building a positive team spirit
• Good understanding of the banking industry, regulations, policies and best practices
• Quick learner, detail-oriented and effective at managing and prioritizing multiple tasks.

QUALIFICATIONS:

• Associate’s or Bachelor’s Degree in relevant field (Business, Management, Finance, etc.) or any equivalent combination of education, training and experience
• Minimum 3 years of customer service experience
• 1 – 3 years of supervisory or management experience (preferred)
• 1 – 3 years of sales experience (preferred)
• 1 – 3 years of financial services industry experience (preferred