Personal Banker - Bilingual (Spanish)

Classification:     Non-Exempt / Hourly          

Job Type:             Full-Time or Part-Time

Location:              Madison County, IL; Clinton County, IL; St. Clair County, IL; St. Louis, MO

Reports To:          Location Operations Officer

ABOUT US:

FCB Banks has been family owned and managed for more than three generations.  Our original banks opened in New Baden and Albers in 1901 and customers quickly associated FCB with quality service, competitive rates, and personal customer care.  These qualities became the pillars of our business when First Collinsville Bank opened in 1990 and we began expanding throughout the area.  We streamlined and simplified banking operations and officially changed our name to FCB Banks in 2017.  Today we have seventeen locations in sixteen wonderful towns serving customers in Illinois and Missouri.  We pride ourselves on being locally owned and operated as well as a valued part of the community.  Since 1901 our goal at FCB Banks has always been to provide exceptional service to our valued customers. 

JOB SUMMARY:

A Personal Banker I processes all transactions accurately and efficiently in accordance with established policies and procedures.  The successful Personal Banker I will be the “frontline” of our bank and plays a fundamental role in achieving our customer satisfaction and revenue growth objectives by cross-selling bank products and services.  A Personal Banker I should have a professional appearance, customer-focused attitude and should be courteous, efficient, helpful, accurate, eager to learn and friendly.   

ESSENTIAL JOB DUTIES:

• Complies with all department and company policies, procedures and regulations and contributes to the fulfillment of department and company objectives and goals.
• Represents the bank in a manner than maintains and expands positive relations with all customers and potential customers.
• Greets the customers in a courteous manner, providing prompt and efficient service via lobby, drive-up and phone interactions.
• Observe details at close range (i.e. computer screen, currency, documents, and facial recognition) in order to process transactions and make decisions.
• Promotes the bank’s products and services, answers customer inquiries and refers customers to the appropriate service area for issues that cannot be resolved at the teller line.
• Performs as a team member in allocating and coordinating work flow.
• Communicates information and ideas so others will understand and exchanges accurate information in these situations.
• Meets expectations for attendance and punctuality and maintains the highest level of confidentiality and professionalism.
• Maintains a clean, organized work area and contributes to the overall cleanliness of the bank and bank premises.
• Accurately and efficiently counts currency by hand.
• Processes consumer and commercial deposits, withdrawals and payments verifying endorsements, signatures, account balances and negotiability. 
• Records and processes night deposits and bank by mail transactions, processes currency and coin change orders, assists customers with coin machine transactions and assists customers in retrieving and accessing safe deposit boxes.
• Maintains and balances an adequate cash drawer at all times; this includes buying, selling and transporting currency and coin from the vault, bundling and packaging currency and coin, turning in excess cash and mutilated as necessary, operating the cash recycler where applicable and recording and counting all denominations in accordance with bank procedures.
• Processes a variety of miscellaneous products and services, including but not limited to, issuing cashier’s checks and money orders, redeeming savings bonds, processing collections items, processing utility payments, cashing third party checks, processing credit card cash advances, issuing prepaid cards, accepting property tax payments, renewing license stickers and conducting postal services, where applicable.
• Completes large currency transaction reports, monetary transaction logs, suspicious transaction reports and hold forms with assistance.
• Working knowledge of regulatory compliance, CIP policy, BSA policy, Regulation CC and CRA policy.
• Translate for customers bank-wide, as necessary.
• May perform the following duties:
  • Assist with opening and/or closing the bank
  • Assist with reconciling and servicing the Automated Teller Machine(s) (ATM)
  • Assist in verifying cash shipment from the Federal Reserve
  • Balance teller ancillary services
  • Checking and scanning teller work
  • Additional duties as assigned

TECHNICAL SKILLS NEEDED:

• Strong and professional communication skills (written, verbal, and listening)
• Time-management
• Customer Service – acknowledges, greets and responds quickly to customer needs; remains professional when dealing with challenging situations
• Attention to detail and accuracy
• Problem Solving – identifies and resolves problems timely
• Teamwork – contributes to building a positive team spirit
• Working understanding of the banking industry, regulations, policies and best practices
• Quick learner, detail-oriented and effective at managing and prioritizing multiple tasks
• Ability to work under pressure
• Friendly and approachable demeanor -- Ability to build and maintain relationships with clients and colleagues

QUALIFICATIONS:

• High School Diploma, GED, or equivalent
• 1 – 3 years customer service experience
• 1 – 3 years cash-handling experience
• 1 – 3 years sales experience (preferred)
• Fluency in English and Spanish

WORKING CONDITIONS:

• Constantly uses standard office equipment such as computers, phones, photocopiers, filing cabinets, calculators and fax machines
• Availability to work during bank operating hours (i.e. 7:45 am – 6:15 pm Monday through Friday and 7:45 am – 1:15 pm Saturdays).  Additional hours may be required, including evenings and weekends. 
• Occasionally requires local travel including offsite trainings, meetings and temporary assignment to alternate locations
• While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand, walk, use hands to handle or feel, and reach with hands and arms.  The employee regularly is required to lift up to 15 lbs. and occasionally required to lift up to 50 lbs. 
• Ability to multi-task, work in a fast-paced, changing environment and maintain a commitment to accuracy and timeliness.
• Ability to follow policies, procedures and written instructions, as well as verbal instructions or directions from their supervisor.
• Ability to maintain confidentiality.

BENEFITS:

• $15.50 - $19.00 per hour, eligible for performance-based bonuses and incentives
• Health, Dental, Vision Insurance for eligible employees
• Group Life Insurance 1x annual salary for eligible employees, 100% paid by the bank
• Long-Term Disability insurance for eligible employees, 25% paid by the bank
• Voluntary Life Insurance and Accidental Death and Dismemberment Insurance for eligible employees
• Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
• Employee Assistance Program, Travel Assistance and Life Services Tool Kit for eligible employees
• Paid time off including Vacation, Personal, Sick and/or Flexible Leave for eligible employees
• Paid holidays, eleven annually, for eligible employees
• Partially-paid Parental Leave for eligible employees
• 401(k) with company match for eligible employees

DISCLAIMER:

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities. 

FCB Banks retains the right to change or assign other duties to this position. 

Equal access to programs, services and employment opportunities is available to all persons without regard to age, ancestry, citizenship, status, color, physical or mental disability, genetic information, marital status, military status, national origin, race, religion, sex (including pregnancy), sexual orientation, or any other basis protected by federal, state, and/or local law.

In accordance with the Americans with Disabilities Act and/or applicable state and local laws, applicants requiring reasonable accommodations for the application and/or interview process should notify the FCB Human Resources Department. Examples of reasonable accommodations include making a change to the application process; providing written materials in an alternate format such as braille, large print, or audio recording; using a sign language interpreter; using specialized equipment; or modifying testing conditions.

Applicants have rights under Federal Employment Laws

Equal Employment Opportunity Poster   https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Equal Employment Opportunity Supplement   https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Family and Medical Leave Act (FMLA)  https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

Employee Polygraph Protection Act   https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf

Salary : $16 - $19