What are the responsibilities and job description for the Bilingual Customer Service Analyst position at Fce Benefit Administrators?
FCE is currently recruiting for an experienced Bilingual Customer Care Analyst.
Essential Functions :
- Provide excellent Customer care to Providers and Members
- Must be able to work effectively in a call center environment
- Answer questions regarding employee and family health benefits
- Knowledge of Medical, Dental, Vision, Short Term Disability and Life and AD&D
- Computer Skills
- Building relationships with all customers
- Excellent verbal and written communication skills
- Answer approximately 75 phone calls per day
- Expert using chat features
- Research complex issues and resolve
- Ask specific questions and listen actively
- Intervene with care providers on behalf of the Customer
- Excellent relationship building with team
- Assist Customers in navigating FCE website
- Meet the performance goals established for the position in the areas of efficiency, call quality, Customer satisfaction
- Good Attendance and Punctuality are a must
Qualifications :
Benefits Offered :
We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefit packages, and outstanding advancement opportunities. For this reason, we offer a comprehensive benefits plan including the following :
Competitive overall compensation package
Career enhancement and growth opportunities
401(k) match up to 50% contribution
Medical, dental, and vision coverage
Life / AD&D insurance
Accident / critical illness insurance
FSA and HSA accounts
Competitive paid time off
Professional development / tuition funds
Continuing education and career certification
Company funded Lifestyle Spending Account
Employee engagement activities
Service recognition compensation
Work / life resources
FCE is an equal opportunity employer.
