What are the responsibilities and job description for the FCN Bank Assistant Branch Manager position at FCN Bank?
FCN Bank Assistant Branch Manager (Brookville)
Department: Retail Branch
Job Status: Full-time
FLSA Status: Non-Exempt
Reports to Branch Manager
Amount of Travel Required: Local
Positions Supervised: Yes
Work Schedule: Monday – Saturday
Position Summary
Join our team at FCN Bank and become an integral part of our success story as an Assistant Branch Manager in our Retail Branch Department. We're seeking a dynamic individual who's ready to take on leadership responsibilities in the fast-paced banking industry. This full-time role offers an exciting opportunity to collaborate with our Branch Manager and drive efficient daily operations across all banking services.
Essential Functions
- Lead and supervise a dedicated team of customer service representatives, head tellers, and tellers, ensuring seamless daily operations.
- Foster strong customer relationships by opening new deposit accounts and providing continuous support.
- Assist customers with a range of services including debit cards, online banking, and bill pay, ensuring their banking needs are met with excellence.
- Provide expert guidance to business customers on cash management services.
- Conduct audits of teller windows & cash drawers to maintain operational integrity.
- Step in to support the teller line when necessary, demonstrating flexibility and a hands-on approach.
- Collaborate with the Branch Manager on performance evaluations, recognitions, and corrective actions as needed.
- Contribute to achieving profit, performance, and customer service goals through proactive management and oversight.
- Address customer and employee concerns promptly, including issues related to fraud, ensuring timely resolution and communication with the Branch Manager.
Skills & Abilities
Experience and/or Education:
- Bachelor’s Degree in a related field or equivalent experience in the banking industry.
- Proficiency in Microsoft Office, Excel, and Outlook.
Skills:
- Strong communication skills, both verbal and written, with a focus on professionalism and clarity.
- Solid understanding of banking regulatory matters and operational procedures.
- Ability to handle various banking operations efficiently while maintaining accuracy and attention to detail.
- Proven leadership skills with the ability to motivate and inspire teams to achieve excellence.
- Adaptability to thrive in a dynamic work environment and remain composed under pressure.
- Ethical conduct aligned with industry standards and organizational values.
- Exceptional organizational and multitasking abilities, with a keen eye for prioritization.
- Analytical mindset with problem-solving skills to address challenges effectively.
- Customer-oriented approach, dedicated to delivering exceptional service while adhering to company policies.
At FCN Bank, we're committed to fostering a collaborative and supportive work environment where every team member can thrive. Join us in shaping the future of banking and make a difference in the lives of our customers. Apply now to be part of our team!
