What are the responsibilities and job description for the Digital Catalog Operations Associate position at FCP Euro?
Are you passionate about precision, data integrity, and enhancing the customer experience? Do you love cars, parts and, shopping for car parts? Join FCP Euro as a Digital Catalog Operations Associate, where you'll play a crucial role in ensuring our digital catalog is accurate, optimized, and up to date.
In this role, you'll make a direct impact by leveraging your meticulous attention to detail to enhance product visibility, accuracy, and overall customer satisfaction. You'll have the opportunity to collaborate and innovate by working cross-functionally with internal teams, vendors, and supply chain partners to solve challenges and drive efficiencies. Additionally, you'll expand your expertise through hands-on experience with industry-standard cataloging systems like ACES/PIES and inventory management tools, strengthening your skills in product data management.
FCP Euro is an online automotive parts retailer headquartered in Milford, Connecticut. FCP stands for "Foreign Car Parts," and we specialize in replacement parts for European vehicles. In the past 10 years, FCP Euro has earned a spot on the Inc. 5000 fastest-growing private companies list eight times. Customer service is deeply rooted in our core values. FCP Euro is a customer and technology company, and this unique blended culture has yielded outstanding results worthy of reward and recognition. We are devoted to developing and maintaining user-friendly and accurate automotive catalogs. We have an incredible enthusiasm for what we do, and we are always looking for ways to grow, learn, and improve.
Responsibilities & Duties
- Ensure product data is accurate and up to date, including metadata, attributes, taxonomy, and descriptions, all in line with ACES/PIES standards.
- Manage catalog maintenance tasks—handling discontinued products, vendor SKU setup, supersessions, reorder processes, and lead time adjustments.
- Troubleshoot and resolve product-related issues, including reviews, returns, quality control, NCRs, and backorders.
- Enhance product data to improve searchability, usability, and overall customer experience.
- Process and manage inbound requests (maintenance, error identification, etc.) through Zendesk, JIRA, and Q&A systems, ensuring timely and accurate responses.
- Maintain SKU quality by identifying and addressing issues as they arise.
Experience and Skill requirements
- 2 years of experience with SKU formats, best practices, and product data management.
- 2 years in automotive, supply chain, or cataloging.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Excel and data tools (e.g., Zendesk, JIRA).
- Experience in eCommerce, catalog operations, or data management.
- Familiarity with ACES/PIES standards and the automotive industry is a plus.
- Knowledge of automotive mechanical systems is preferred.
- Experience handling large data sets, driving insights, and maintaining high data standards.
- Ability to collaborate across teams in a fast-paced environment.
- Problem-solving mindset and adaptability.
Compensation
This is an exempt salaried role with a base salary of $55,000 - $70,000 depending on experience, with a total compensation opportunity of $60,000 to $75,000 annually.
FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law.
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Salary : $55,000 - $70,000
