What are the responsibilities and job description for the Pickup Center Associate position at FCP Euro?
FCP Euro is seeking a highly skilled and motivated Pickup Center Associate to join our team. Pickup Center Associates are the face of FCP Euro’s Brand. They live and breathe the FCP Euro framework when providing the industry’s best customer experience from our customer-centric Experience Center. The Pickup Center Associate assists customers with sales, returns, diagnosis, and basic peace of mind to help FCP Euro customers maintain their vehicle(s) efficiently. The Pickup Center Associate is also responsible for packing and preparing customer orders for pickup.
About FCP Euro
FCP Euro is an online automotive parts retailer headquartered in Milford, Connecticut. FCP stands for "Foreign Car Parts," and we specialize in replacement parts for European vehicles. In the past 10 years, FCP Euro has earned a spot on the Inc. 5000 fastest-growing private companies list eight times. Customer service is deeply rooted in our core values. FCP Euro is a customer and technology company, and this unique blended culture has yielded outstanding results worthy of reward and recognition. We are devoted to developing and maintaining user-friendly and accurate automotive catalogs. We have an incredible enthusiasm for what we do, and we are always looking for ways to grow, learn, and improve.
Key Responsibilities:
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About FCP Euro
FCP Euro is an online automotive parts retailer headquartered in Milford, Connecticut. FCP stands for "Foreign Car Parts," and we specialize in replacement parts for European vehicles. In the past 10 years, FCP Euro has earned a spot on the Inc. 5000 fastest-growing private companies list eight times. Customer service is deeply rooted in our core values. FCP Euro is a customer and technology company, and this unique blended culture has yielded outstanding results worthy of reward and recognition. We are devoted to developing and maintaining user-friendly and accurate automotive catalogs. We have an incredible enthusiasm for what we do, and we are always looking for ways to grow, learn, and improve.
Key Responsibilities:
- Provides exceptional customer service
- Assists with finding parts, placing orders, diagnosing problems, and answering questions about customer accounts, returns, Lifetime Replacement Guarantee, and other policies
- Manages multiple priorities and projects in a fast-paced environment, including simultaneously managing email, interdepartmental chat, and face-to-face communication
- Prepares orders for pickup by picking from the distribution center, packing, confirming accuracy, and scanning into lockers
- Drives cargo van to transport items between facilities
- Maintains the appearance of the Pickup Center by keeping a clean and orderly workspace and assisting with the upkeep
- Audits orders and lockers
- Provides tours to customers, vendors, and other partners to share our operation, DIY video filming, project cars, and more
- One year of previous retail and/or parts counter experience
- Prior experience working as part of a team environment
- Strong verbal and written communication skills
- Beginner to intermediate experience with computer applications such as Microsoft Office or Google Suite
- Automotive education or automotive enthusiasts preferred
- High school diploma or equivalent
- Must have a valid driver's license
- $19.00-$22.00 depending on experience
- Quarterly bonus opportunity of up to $750
- Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution
- 120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time plus Company Holidays
- 401k with Company deposit and match
- Discounted prices on our catalog of European car parts!
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Salary : $19 - $22
