Financial Services Specialist, Insurance

Do you have a passion for agriculture and a commitment to serving your community? FCS Financial, part of the nationwide Farm Credit System, is seeking a proactive and detail-oriented Financial Services Specialist, Crop Insurance to join our team in Hannibal, Missouri! If you’re organized, customer-focused, and enjoy working with technical documents, this is the opportunity for you!What We Offer : Starting Salary :  $41,000, with potential for growth based on experienceComprehensive Benefits :  Competitive compensation and benefits packageCareer Growth :  A clear path for personal and professional developmentWhat You Need : Education :  High school diploma requiredExperience :  Customer service, technical documentation, and agricultural knowledge are preferred; crop insurance experience is a plusSkills :  Excellent attention to detail, proactive problem-solving, and strong communicationThis position is open until filled.This position is located in Hannibal, Missouri. This position is classified as Non-Exempt under the Fair Labor Standards Act.  Flexible work hours will be considered after the initial training period is complete and based off of the candidates' qualifications and needs. Department : Marketplace Reports To : Customer Services Team Leader – InsuranceSupervises :  None    Job Functions

• PercentageJob Functions35%Document ProcessingReceives and tracks documents related to crop insurance policiesReviews documents for accuracy and requests additional information when neededMonitors process to ensure completion and compliance with internal and external requirementsData entry within AIP processing systems including mappingGenerates reports to review accuracy and finalize processing25%Electronic File Management / Customer Relationship Management System (CRM)Scans documents into Document Management ProgramVerifies with CRM reports the proper conversion for each policy Sets up new contacts and updates contact records as neededResolves discrepancies in CRM Purchases and retires stock through Cornerstone25%Customer ServiceProvides customer service through telephone, email and face to face interactions Coordinates with agent to schedule customer appointmentsCommunicates with other insurance agents, approved insurance providers, Farm Service Agency staff and lenders to meet customer needs 5%Insurance Claims Processing Enter customer claims with respective insurance companiesCommunicates with insurance representatives and / or adjusters to facilitate accuracy on claims5%Continuing EducationAttends meetings, conferences and training sessions to understand changes to the crop insurance programs, processes and procedures and to attain and maintain a crop insurance license5%Mail ProcessingProcesses incoming and outgoing daily mailGenerates reports for bulk mailingsAssists agent in reviewing reports for accuracy before mailing to customersn / aOther duties as assigned to meet the needs of the organization.
• Essential Functions for this position consist of all items listed under any category that make up 5% or more of the job duties.  This job description is subject to change without notice.Minimum QualificationsHigh School diploma1 year of related experienceOr an equivalent combination of education and experience sufficient to perform the essential functions of the job Required Knowledge and SkillsWorking knowledge of the agriculture industryGeneral knowledge of Association financial operating systemsGeneral knowledge of how crop insurance worksAbility to obtain Missouri Crop Insurance LicenseSkill in listening and conveying awareness of a customer's problem or issue to find resolutionOral and written communication skills, sufficient to exchange information effectively with peers, supervisor and customersSkill in prioritizing assignments to complete work in a timely manner Skill in gathering, compiling and organizing informationSkill in utilizing time in an efficient and effective mannerSkill in working as part of a team and collaborating with colleaguesSkill in performing a variety of duties under the stress of frequent interruptions or distractionsSkill in utilizing Microsoft Office to increase efficiency and / or effectivenessResponsible to appropriately protect the confidentiality, security, and integrity of the Association’s systems and data and clients’ data

Salary : $41,000