What are the responsibilities and job description for the Tier 1 Technical Support position at FCTI, Inc.?
Description
SUMMARY
The Tier 1 Technical Support is responsible for customer service and technical support operational and technical support services via telephone, web and email to both internal and external FCTI customers. This position reports to the Supervisor, ATM Operations. KEY RESPONSIBILITIES
REQUIREMENTS
SUMMARY
The Tier 1 Technical Support is responsible for customer service and technical support operational and technical support services via telephone, web and email to both internal and external FCTI customers. This position reports to the Supervisor, ATM Operations. KEY RESPONSIBILITIES
- Customer service, phone based interaction on answering and resolving inquiries
- Nationwide technician recruiting, scheduling and providing on site instructions
- Processing of technical support, customer updates, and general customer service
- Troubleshoot, diagnose and repair via telephone support
- Data entry
- Will be interacting with colleagues, vendors and customer/clients of all demographics and professional levels
- Accurate completion of company work and compliance to company procedures
REQUIREMENTS
- Minimum of a High School diploma, or equivalent
- 2 years’ experience in technical support or equivalent work
- 2 years’ experience in customer service
- Proficiency with Google mail, Microsoft Office (Word, Excel).
- Excellent verbal and written communication skills
- Must be able to manage / prioritize multiple tasks, work under pressure and be organized (attention to detail)
- Ability to work in a team oriented and open environment.
- Ability to work overtime, and rotating weekend and Holiday shifts
- Must be able to type at least 50wpm
- To be considered for this position you must meet at least the basic requirements
