Regional Organizational Trainer

At Factory Direct Enterprises LLC d/b/a Ashley (FDE), we are committed to "Amazing" our Team Members by supporting their journey toward becoming their best selves. This commitment is reflected in our competitive compensation, benefits, culture, and growth opportunities, all of which align with our vision of being the employer of choice in every community we serve.

Who We Are:

• #1 Selling Furniture Brand in the World
• #1 Retailer of Furniture and Bedding in the United States
  
  

As an industry leader, we offer the best compensation package in the furniture industry, including:

• Competitive Base Salary based on qualifications and relevant experience.
• Ashley Sales Academy: A comprehensive, paid 2-week training program to equip you for success
• 401(k) Program with a company match
• Paid Time Off and Holiday Pay, including your birthday
• Medical, Dental, and Vision Benefits starting as low as $25 a week
• Referral Bonuses: Earn up to $1,000 for referring qualified candidates for open positions
  
  
  

Our Culture and Team Member Programs: At FDE, we pride ourselves on a culture of recognition and growth. We believe in investing in our team and value their feedback through programs like Peakon Surveys. Our Ashley Cares programs highlight our commitment to our team, our guests, and our communities, including:

• Hope to Dream: For every mattress sold, a portion of the proceeds is used to purchase and donate beds to children in need (ages 3-16)
• Give a Day: Every Team Member is encouraged to volunteer for one day per year with an approved organization, and we'll pay you for that day
• Corporate Chaplains: Providing support in areas such as grief care, hospital visits, marriage and parenting support, aging parents, and stress management
• Life Resources: Quarterly events supporting Team Members in areas like finances, relationships, health, and wellness
• Team Member Relief Fund: Offering financial support for unexpected life events
• SmartDollar: A FREE financial wellness program to help you budget, reduce debt, and save for the future
  
  
  

About this Role:

The Organizational Trainer is responsible for delivering impactful training programs to develop team members' skills and competencies aligned with the company's mission, vision, and core values. This role ensures the effective facilitation of onboarding, sales, leadership, and organizational training initiatives. The Organizational Trainer collaborates with cross-functional teams to implement continuous learning strategies that enhance performance, employee engagement, and organizational culture. By fostering a learning environment, the Organizational Trainer contributes to a high-performance culture, reinforcing the company's position as a leader in its industry.

Essential Functions:

Facilitation of Organizational Training Programs

• Lead and execute organizational training initiatives, including skills training, compliance training, leadership development, and ongoing team member development
• Coordinate training schedules and ensure alignment with organizational needs
• Deliver training sessions using effective facilitation techniques, such as the 6 Cs of Facilitation and the Leadership Toolkit
  
  
  

Sales And Guest Experience Training

• Master and deliver training on the C4 Sales Process, Psychology of Sales, Next Gen POS & Storis, and the Sleep System Fitting Process
• Utilize tools to assess, coach, and develop new hires, ensuring a successful 90-day onboarding experience
• Partner with functional leadership to monitor and evaluate team member progress and retention
  
  
  

Leadership and Culture Development

• Facilitate Leadership Toolkit and Culture Academy programs to drive employee engagement and alignment with organizational clarity
• Coach team members to their best selves by leveraging company values and strategic anchors
  
  
  

Continuous Improvement and Innovation

• Conduct needs assessments to identify skill gaps and recommend training solutions
• Collaborate with the Learning & Development team to refine curricula and implement innovative training methods
• Monitor training effectiveness through KPIs, such as retention rates, ENPS scores, and feedback surveys
  
  
  

Collaboration with Cross-Functional Teams

• Partner with Human Capital and Operations to align training programs with business objectives
• Act as a resource for managers to develop their teams and ensure a balanced workload
  
  
  

Personal and Professional Development

• Maintain a focus on continuous learning by staying updated on industry trends and best practices
• Demonstrate accountability for results and foster a culture of ownership within the team
  
  
  

Requirements

Schedule Expectations:

• The Organizational Trainer is expected to work a minimum of 40-hours per week with flexibility occasional extended hours based on class, in-store training, holidays, and business needs
• Organizational Trainer is assigned to geographic region, and travel is required to all locations on a rotational basis when not scheduled for classroom training
  
  
  

Education & Experience Requirements:

Training and Facilitation Expertise

• A minimum of 3-5 years of experience in training, facilitation, or instructional design
• Proven ability to deliver engaging, high-impact training sessions to diverse audiences, using various facilitation techniques and tools
• Experience with virtual and in-person training environments, leveraging technologies such as Learning Management Systems (LMS), video conferencing tools, and interactive e-learning platforms
  
  
  

Sales and Customer Service Training

• Demonstrated knowledge of sales processes, customer psychology, and techniques for enhancing guest experiences
• Experience facilitating sales training programs, particularly in industries such as retail, hospitality, or customer service, is strongly preferred
  
  
  

Leadership and Organizational Development

• Hands-on experience in developing and implementing leadership training programs aimed at fostering employee engagement and organizational alignment
• Familiarity with coaching and mentoring frameworks to guide team members in achieving their best selves
  
  
  

Cross-Functional Collaboration

• Experience working with cross-functional teams, including Human Capital, Operations, and Sales, to align training initiatives with organizational goals
• Ability to partner with managers and leaders to assess needs, design solutions, and measure training effectiveness
  
  
  

Continuous Improvement and Metrics-Driven Approach

• Proven track record of using KPIs to evaluate training success, such as employee retention rates, engagement scores, and feedback metrics
• Experience in conducting needs analyses, identifying skill gaps, and recommending tailored training solutions
  
  
  

Industry-Specific Knowledge (Preferred)

• Familiarity with the furniture retail industry or related sectors is a plus, including knowledge of point-of-sale systems, customer interaction processes, and compliance requirements
• Experience with onboarding programs designed to align new hires with company values and culture
  
  
  

Educational Background

• A bachelor's degree in business administration, human resources, organizational development, education, or a related field is required
• Certifications in training and development (e.g., CPTD, ATD, or similar) are highly desirable
  
  
  

Soft Skills And Core Competencies

• Strong interpersonal and communication skills, with a proven ability to build rapport with diverse teams
• Critical thinking and problem-solving capabilities to address training challenges effectively
• A high level of accountability, adaptability, and innovation in designing and delivering training solutions
  
  
  

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off
• 401K with Employer Match
• Employee discount