What are the responsibilities and job description for the Showroom Maintenance & Warehouse Associate position at FDE LLC, d/b/a Ashley Northeast?
Summary
The SMWA assists in carrying out the maintenance, merchandising, and warehouse functions of multi-stores and as well as assists in providing an amazing guest experience.
Essential Functions
Education & Experience Preferred
The SMWA assists in carrying out the maintenance, merchandising, and warehouse functions of multi-stores and as well as assists in providing an amazing guest experience.
Essential Functions
- Be relentless about amazing our guests by maintaining the cleanliness of the interior and exterior showroom, warehouse areas, parking lot, restrooms, common areas, floors, windows, etc
- Dusting, vacuuming, general maintenance, custodial, and trash removal tasks
- Receive and process products from trucks and ensure all products are handled with the utmost care
- Assembles furniture utilizing work instructions and various tools while adhering to quality and safety control guidelines
- Inspect furniture in the store, assess damage and repair, restore, and provide finishing services
- Ensures proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety
- Optimizes space utilization by maintaining an organized and clean warehouse
- Perform facilities maintenance tasks such as minor plumbing repairs and carpentry updates and repairs
- Paint showroom walls for front entry presentations, store upgrades, and general upkeeping
- Be radical about our Team Members by working with the Visual Team to ensure all areas of the showroom are functioning and in presentable appearance
- Collections and accessories displayed as directed in the Visual Merchandising Manual
- Maintain showroom track lighting to assist in product placement
- Participates and executes product placement and preparation for floor moves and any store sales events
- Create a unique, personalized, memorable, and repeatable guest experience for our furniture pick-up process by verifying details for accuracy and executing a seamless experience
- Follow our standard operating procedures by utilizing work instructions and promote peer-to-peer accountability by ensuring team members are properly and consistently providing an amazing guest experience
- Be radical about our team members to make guest experience decisions that also support the mission statement & core values of the company by resolving all pending situations with collaborative and effective communication
- Be passionate about our communities by working with the management team to maximize all special events such as VIP and Grand Openings
- The SMWA is expected to work 40 hours per week.
- During peak times, they may be asked to work overtime hours to support the store
- Schedule subject to change according to business needs
- The SMWA will be required to travel to assist with regional stores and the opening of new stores
Education & Experience Preferred
- H.S. Diploma or GED
- Prior Warehouse experience preferred
- Minimum 1 year of maintenance and warehouse experience in receiving and assembling
- Strong attention to detail and excellent time management and organizational skills
- Ability to read, understand and follow verbal and written instructions
- Ability to work independently and with a team in a fast-paced environment
- Ability to lift, lower, push, or pull furniture up to and in excess of 100 lbs
- Ability to stand for long periods of time
- Possess a neat, clean, and professional appearance
- Serve guests with a high level of courtesy
- Apply troubleshooting abilities to solve potential customer service issues
