What are the responsibilities and job description for the Lead Customer Service Associate position at FE Stores INC.?
Job Title: Lead Customer Service Associate
FLSA Classification: Non-Exempt (Hourly)
Department: Operations
Reports To: Assistant Store Manager/Store Manager/Regional Area Manager
Why Join the Rebel Team?
At Rebel Convenience Stores, we’ve spent over 30 years as a family-owned business, focusing on exceptional service and community values. We’re committed to making our stores welcoming places where team members grow and customers return. Now, we’re looking for Customer Service Associates to join us – helping us create vibrant, reliable, and friendly experiences for everyone who walks through our doors.
As part of our team, you’ll enjoy a $500 sign-on bonus* (paid after 6 months of employment) and a $500 retention bonus* (paid after 1 year). Join us for a role filled with spontaneity, opportunities to connect with the community, and plenty of growth potential.
Position Overview
The Lead Customer Service Associate (CSA) is essential to our team, providing excellent customer service, assisting with daily store operations, and ensuring that our stores remain safe and customer-friendly. You will report directly to the Assistant Manager and Store Manager, and follow company policies to ensure an organized, clean, and welcoming environment.
Key Responsibilities
- Customer Interaction: Greet and assist customers in a friendly, efficient manner; handle customer inquiries, complaints, and purchases with a positive attitude.
- Product Knowledge: Maintain up-to-date knowledge of store promotions and product information to provide customers with helpful recommendations.
- Transaction Handling: Efficiently operate cash registers, electronic safes, and other point-of-sale equipment while following cash handling procedures.
- Store Maintenance: Clean and organize the store, restrooms, and outdoor areas, including snow and ice removal in winter months, as needed.
- Food Service: Operate, clean, and maintain food service equipment and ensure product safety and freshness.
- Inventory Management: Restock and organize shelves, manage the walk-in cooler/freezer, rotate merchandise using FIFO methods, and verify product codes.
- Security Compliance: Adhere to safety and security policies to prevent theft, ensure age-restricted sales compliance, and report suspicious activity.
- Additional Duties: Support in training new team members, complete necessary paperwork and logs, and handle all other duties as assigned by the Store Manager.
- Age Requirement: Must be at least 18 years old.
- Must be able to work overtime, weekends, and holidays as needed.
- Education: High school diploma or GED preferred.
- Communication Skills: Fluent in English with clear verbal and written communication skills.
- Basic Math Skills: Ability to perform basic arithmetic operations.
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Physical Abilities:
- Stand/walk for up to 8 hours.
- Occasionally lift up to 30 pounds, push/pull up to 20 pounds, and bend or reach as needed.
- Comfortable working in both indoor and outdoor conditions, including cold temperatures in coolers/freezers and snow removal.
- Availability: Flexibility to work various shifts, including overnights, weekends, and holidays as required.
Benefits (Full-Time Employees)
- Medical, Dental, and Vision Coverage
- Employee Assistance Program (EAP)
- 401(k) Retirement Plan (after 1 year of service)
