Residential Support Advocate - Evenings

Our start as a grassroots, small group of committed individuals began in 1986. We have expanded and grown to an increasingly bold and empowered agency that advocates for change while supporting survivors in Orange and Sullivan Counties in NY.

To build an informed, just, and accountable society so all people can experience supportive and safe relationships free from abuse, exploitation, and oppression. We do this through education, prevention, advocacy, and providing comprehensive services, including Shelter, to victims and survivors of interpersonal violence, human trafficking, sexual violence, and other types of crime victimization.

The Evening Residential Support Advocate provides empathetic, nonjudgmental support and direct case management services to individual impacted by intimate partner violence, human trafficking, teen dating violence, sexual violence, and other forms of victimization. You will play a critical role in ensuring the safety, environment, well-being of residents, fostering an environment where they can begin to heal and rebuild their lives.

The Fearless! Residential Support Advocate is passionate about social justice and committed to ending all forms of oppression, including gender-based violence, racism, classism, and ableism. You thrive in dynamic environments, are self-motivated, and dedicated to continuous learning. Your approach is collaborative and solution-focused, and you excel at building strong relationships with clients, colleagues, and community partners.

A Bachelor's degree in Criminal Justice, Human Services, or a related field or equivalent work experience in providing Direct Crisis Counseling and Advocacy Services.

Must be knowledgeable in Microsoft Office programs and have experience with client management software

Valid Driver's License, Auto Insurance, and reliable transportation to travel between the agency's office sites and other locations throughout the service region.

Physical demands include but are not limited to long periods of sitting, standing, walking, driving, lifting up to 50 pounds, and navigating stairs.

Manages multiple priorities effectively, meeting deadlines while maintaining quality and attention to detail.

Demonstrates the ability to work efficiently in a crisis-oriented environment, balancing competing demands.

Aligns work with the agencys mission and feminist philosophy of empowerment.

Prioritizes client needs, ensuring services are delivered with empathy, respect, and empowerment.

Identifies barriers to service and proactively works to develop solutions that support client success.

Models and upholds appropriate professional boundaries in all interactions with clients, colleagues, supervisors, and community partners.

Demonstrates integrity and ethical decision-making in all aspects of their work.

Exercises sound judgment and makes timely, well-reasoned decisions, particularly in high-pressure or crisis situations.

Assesses risks and considers multiple factors before taking action.

Actively works to dismantle gender-based violence, racism, classism, sexism, ageism, homophobia, ableism, and all forms of oppression through daily interactions, advocacy, and service delivery.

Demonstrates an awareness of systemic barriers and incorporates inclusive practices into their work.

Bicultural candidates are strongly encouraged to apply.

Direct experience working within residential settings, social services, and community-based agencies is preferred.

Reports To: Director of Residential Services

Classification/Status: Full-Time, Non-exempt

Pay Rate: Hourly Rate Range $22.59- $24.03

Primary Worksite: Residential Services Facility Confidential, Orange county

Work Hours: 40 hours per week, Monday through Friday, with flexibility around evenings, weekends, and holidays; primarily business hours with some evening shifts required; one holiday per year required.

On-Call Requirements: Eligible for On-Call assignments.

24-Hour Hotline: Provide crisis intervention and support to callers on the agencys 24-hour hotline, offering immediate assistance and referrals as needed.

Crisis Counseling: Offer empathetic, nonjudgmental, supportive crisis counseling to individual clients and by groups to help residents process their experiences of interpersonal violence, human trafficking, and other forms of victimization.

Advocacy & Accompaniment: Assist clients with preparing court documents, accessing support services, transportation needs, and exploring resources for legal, housing, and financial options.

Safety Planning: Develop and implement personalized safety plans for clients, continuously accessing risks and adapting strategies as necessary.

Outreach and Follow-Up: Maintain consistent follow-up contact with clients, ensuring they receive ongoing support as they navigate their journey.

Liaison with NYS Office of Victim Services (OVS): Assist clients in filing for OVS compensation, ensuring accurate and timely communication with the OVS.

Actively engaging in basic housekeeping, maintenance, organization of donations, and other assigned tasks.

Complete safety checks of the shelter residence, as scheduled.

Ensure ongoing compliance with State and other regulations regarding the condition of the residence and services provided.

Record Keeping: Maintain detailed and accurate records of all client interactions, ensuring that documentation is up-to-date and submitted as directed.

Confidentiality: Uphold the highest standards of confidentiality, protecting the privacy of clients, staff, volunteers, and proprietary agency information.

Supervision & Meetings: Actively participate in supervision sessions, team meetings, training programs, and agency events.

Communication & Decision Making: Ensure timely and professional communication, including responding to emails and voicemails promptly. Ability to model and uphold appropriate boundaries in work with clients, colleagues, supervisors, and the community.

Flexibility & Adaptability: Be responsible to changes in duties and responsibilities, adapting as necessary to meet the needs of the program and its clients.

Fearless! Hudson Valley is an equal opportunity employer committed to a diverse, culturally inclusive work environment and prohibits discrimination due to race, color, age, religion, sex, sexual orientation, gender and identity, disability, and national origin in employment and delivery of services. All are encouraged to apply.

All jobs are contingent upon successfully completing certain background checks, including criminal history, employment verification, education verification, DMV checks (for driving positions), State Central Registry, State Exclusion List, and fingerprinting unless prohibited by applicable law.

This description reflects the principal functions of the job for job evaluation. It should not be construed as a detailed description of all job work requirements, nor shall it be construed as giving exclusive responsibility for every function described.