Fulfillment Operations Manager

Feast & Fettle is seeking a Fulfillment Operations Manager. This team member will lead operations across all Fulfillment shift teams at our East Providence production kitchen facility.

To be successful in this role, you must excel at creating a culture of high performance AND building operational processes that scale.

You can expect to have oversight of all Fulfillment operations at our home base in East Providence including labeling, receiving finished products, sorting, and fulfilling orders out to our members and remote distribution centers. This includes working closely with all departments, across food preparation, packaging, delivery, and customer service. You must love being both in the weeds of day to day operations, and troubleshooting operational problems to improve location performance.

What is Feast & Fettle?

What began as a private chef’s business in 2016 has blossomed over the years into the Northeast’s leading premium, fully-prepared meal delivery service. And each day at Feast & Fettle, we pour love and care into preparing, packing, and personally delivering weekly menu items to our cherished Member base across the Northeast. Our mission is both simple and expansive: to nourish everyday life. This speaks to the quality of our food, our community engagement, and how our service gives Members the space needed to devote more energy to what matters most in their lives.

We believe accomplishing this mission begins with nourishing the lives of our employees. Among our benefits, all F&F employees enjoy a free meal plan, wellness and education stipends, and access to the services of our in-house social worker. We are committed to fostering a positive and empowering environment in which everyone brings their best selves to work, contributing to the continuous betterment of the company. And it’s our culture that really sets us apart from other organizations in the food & hospitality industry. Through reducing barriers folks may be showing up with, we work to provide meaningful growth opportunities for all.

By joining us at F&F, you become part of a transparent cross-department team centering joy and ambition—on an exciting growth trajectory which we engage with mindfulness and care. We grow in service of sustainable profitability, mutual support, and thorough maintenance of the superior quality our Members expect.

What will the Fulfillment Operations Manager at F&F do?

Each day of the production cycle, you will work closely with floor managers to support operational excellence. You will ensure all products are properly fulfilled to the highest standards and ready to leave our home base kitchen to be delivered to core members, retail locations, and cold storage fulfillment centers throughout the Northeast.

Leadership and Team Management:

• Lead, train, and manage the different fulfillment teams to ensure accountability, high performance, and adherence to company standards.
• Foster a positive and collaborative work environment, promoting teamwork and professional development across multiple teams and shifts operating six days a week
• Drive and hold full accountability for KPIs and labor costs on a shift by shift basis ensuring 100% order accuracy and increasing efficiencies

Fulfillment Operations:

• Oversee daily operations of the different fulfillment teams, ensuring timely and accurate handling of product, order processing, and delivery.
• Manage inventory of key goods required for fulfillment and delivery to our Members
• Analyze and optimize use of tooling, equipment, and space to ensure we’re maximizing our space and operational capacity

Process Improvement:

• Continuously evaluate and improve fulfillment processes to enhance efficiency, reduce costs, and improve customer satisfaction.
• Implement new technologies and systems to streamline operations and improve tracking and reporting.

Customer Satisfaction:

• Ensure that all customer orders are fulfilled accurately and on time, maintaining a high level of customer satisfaction.
• Address the cause and resolve any fulfillment-related issues promptly and effectively.

Collaboration and Communication:

• Work closely with other departments, including production, customer service, and marketing, to ensure alignment and support company objectives.
• Communicate effectively with team members, senior management, and external partners and leverage the internal People Operations team for all responsibilities related to hiring, performance management, safety, and employee issues.

You bring with you:

• Proven experience supporting a scaling operation and driving efficiency
• Collaborative in nature- you believe that a team works better together than as individuals.
• Able to manage and be comfortable with nuance- there are often gray areas in a scaling business, and you dive into the gray area to help add structure.
• A sense of humor- you bring joy to your work
• A rigorous attention to detail, quality and safety standards
• A natural sense of urgency and hustle
• Eagerness to learn and grow
• Strong interpersonal communication skills
• Tech savvy, use apps and technologies in everyday life

What we offer:

Schedule: Our Fulfillment operations run 24/6, requiring you to oversee the entire operation with a variable schedule based on team needs. The busiest days for fulfillment are Saturday to Wednesday, with peak deliveries on Sunday and Monday. Some travel time will be expected to our NY office approximately once a month.

Competitive benefit package including:

• Health Benefits (medical, dental, vision) - F&F is proud to cover 65% of employee premiums, and 50% for dependents
• Paid Time Off, accrued (3 weeks in total over first year, and increases with tenure!)
• Free $150 F&F weekly meal plan membership to nourish you and your household (over $7,500 annual value!)
• 401k
• Wellness Reimbursement ($50/month toward your gym membership, therapy, kickboxing, Peloton, massage, acupuncture, you name it!)
• Professional Development Reimbursement ($1,000/year)
• Company-issued MacBook
• Paid Parental Leave