What are the responsibilities and job description for the Front Desk Staff Member position at Fed ex?
Overview
We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Greet guests warmly upon arrival and check them in efficiently.
- Handle guest inquiries and provide information about hotel services and local attractions.
- Process payments and manage cash handling accurately.
- Upsell room upgrades and additional services to enhance guest experience.
- Maintain a clean and organized front desk area.
- Manage phone calls with excellent phone etiquette, addressing guest needs promptly.
- Assist with supervising front desk operations during shifts to ensure smooth service delivery.
- Collaborate with other departments to fulfill guest requests and resolve issues.
Skills
- Strong customer service skills with a focus on guest satisfaction.
- Proficient in sales techniques, including upselling strategies.
- Excellent phone etiquette for handling inquiries and reservations.
- Basic math skills for cash handling and transaction processing.
- Experience in a grocery store or similar retail environment is a plus.
- Bilingual abilities are highly desirable to cater to diverse clientele.
- Ability to supervise staff effectively when required.
Join us as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences!
Job Type: Full-time
Pay: $17.06 - $17.69 per hour
Expected hours: No more than 40 per week
Shift:
- Morning shift
Ability to Commute:
- Hollywood, FL 33021 (Required)
Ability to Relocate:
- Hollywood, FL 33021: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18
