Print and Mail Operations Manager

What You’ll Do

We are looking for an experienced and results-driven Digital Print and Mail Manager to lead our team, oversee daily operations, and drive revenue growth through strategic sales efforts, including cold calling and networking. You could be the ideal candidate if you have a strong background in digital printing and mailing services, exceptional leadership skills, and a proven track record of achieving sales targets.

This role involves managing people, equipment, supplies, vehicles, and administrative functions to ensure operational efficiency and financial success. You will also ensure all contractual and non-contractual requests are completed as per Service Level Agreements (SLA’s) and in compliance with Statements of Work (SOWs) and other contractual obligations.

Your Responsibilities Will Include:

• Operations Management – Oversee the daily functions of the digital print and mail shop, ensuring smooth workflow and on-time service delivery.
• Sales & Business Development – Identify new revenue opportunities, develop client relationships, and expand the department’s market presence.
• Team Leadership – Hire, train, and manage print and mail staff, fostering a high-performing and engaged team.
• Quality Assurance – Maintain high-quality standards for print and mail projects, ensuring accuracy and compliance with customer specifications.
• Customer Service – Address customer inquiries and concerns professionally, delivering effective solutions to enhance satisfaction.
• Inventory & Equipment Management – Monitor stock levels, minimize waste, and ensure all equipment is properly maintained and operational.
• Scheduling & Resource Optimization – Develop work schedules, ensuring appropriate staffing coverage for peak periods and special projects.
• Budget & Cost Management – Assist in budget preparation and monitor expenses to ensure cost-effectiveness and profitability.
• Process Improvement – Evaluate and refine operational processes to maximize efficiency and productivity.
• Compliance – Ensure all operations align with industry regulations and company policies.

You’re a great fit for this role if you have:

• Bachelor’s degree in graphic design, Business Management, or a related field OR equivalent work experience.
• Minimum of 5 years in a managerial role within digital printing, direct mailing, or statement printing services.
• Proven experience in sales and business development within the industry.
• Experience with Xerox printers, Canon Image Press (700, 750, 1000), Canon Vario Print, Riso 9450, Pitney Bowes Mail Relay 8000, Neopost, or Quadient Mail Folder Inserters, and various cutting and finishing equipment.
• Proficiency in software such as Excel, PDF format, Solimar, Planet Press, Connect, Flash XP, FTP, Oracle, Microsoft Suite, Mail Manager, and Command Fiery Workstation, AS/400, AIMS.
• Strong knowledge of print production software, industry standards, and USPS mailing regulations/requirements – especially first-class pre-sort. 

Work Schedule/Expectations/Location

• 633 Third Avenue (between 40th and 41st Streets)
• Tuesday – Saturday, 7:30 AM – 4:30 PM.
• Availability for Sundays and after-hours work as needed.
• Flexibility to accommodate business demands.

Compensation

• $70,000-$80,000 depending on experience

Who We Are

The Fedcap Group is a family of companies that provides programs and services that change the lives of people facing barriers to economic and social well-being. We help individuals move toward independence as valued members of their communities and in the workplace. Fedcap was one of the first vocational rehabilitation programs for the physically disabled in the United States, and we have broadened our services to support many others who are marginalized. Founded in 1935 by three World War I veterans unable to find work because of their military service disabilities, Fedcap has become a vibrant organization with endless opportunities. Fedcap employees take pride in their work and enrich the lives of others. We are each a part of a team that makes a difference every day and provides the “Power of Possible.”

The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EOE employer committed to diversity.

EOE