What are the responsibilities and job description for the Recovery Services Specialist - II - (Collections Specialist) position at FedChoice Federal Credit Union?
Are you an experienced Collections Officer? Do you have a knack for balancing numbers and a flair for friendly persistence? Are you ready to embark on a thrilling financial adventure?
What you'll Be Doing...
FedChoice is looking for a Recovery Services Specialist II who will be responsible for performing collection activities associated with various delinquent, fraudulent and negative accounts. Reviews delinquent/negative balance accounts and contacts members to resolve the delinquencies/negative balances. Utilizes various techniques, as circumstances indicate, to promptly collect delinquent/negative balance accounts. Ensures FedChoice's professional image is maintained while following all established regulatory policies. Serves as a back-up for administrative collection activities.
Key Areas of Focus...
- Effective and professional performance of collections functions
- Efficient administration of collections activities
- Ensuring that professional business relations are established and maintained with members and external contacts
- Any other duties as assigned
You should have...
- High school graduate or equivalent.
- Previous collection experience – at least 3 years of consumer loan and/or deposit collection experience.
- Proficient with Microsoft Office and MeridianLink Administration.
- Credit Union or financial institution experience.
- Exceptional written and verbal communication.
- Some travel may be required.
Preferred...
- Symitar knowledge and experience is a plus
When you join FedChoice...
You are not joining just another credit union; you are joining a progressive financial institution. At FedChoice Federal Credit Union, we offer an altogether better banking experience for federal employees and their families and an altogether better working experience for FedChoice employees.
Our competitive benefits and perks include:
- Birthday Bliss: Take your special day off and celebrate YOU! We want you to enjoy the moments that matter.
- Casual Chic: Say goodbye to stuffy suits! Embrace the comfort of jeans and sneakers with your FedChoice shirt because great ideas flow best when you're feeling your best.
- Tuition Triumph: Invest in your education with our Tuition Reimbursement program. Your quest for knowledge is important.
- Helping Hand: Life happens, and we've got your back. Our Employee Assistance Program provides support when you need it most, ensuring you're never alone in facing life's challenges.
- Loan Leverage: Unlock exclusive Employee Loan Rates because we understand that sometimes you need a financial ally.
- Flexible Freedom: Break free from the traditional 9-to-5! Depending on your role, a hybrid schedule offers the flexibility to tailor your work life to your unique needs.
- Healthcare Heroes: Medical, dental, and vision coverage – it’s like having a magical shield against unexpected health dragons. Plus, life insurance? That’s your superhero cape!
- 401(k) Match: Imagine planting a money tree, and every dollar you save grows wings! Our Safe Harbor Contribution and 401(k) match is like a fairy godmother sprinkling financial pixie dust.
- Flexible Spending Account (FSA) or Health Savings Account (HSA): These accounts are like treasure chests. Fill them with pre-tax gold (okay, money), and use it for health expenses. It’s like having a magic wallet!
Join us at FedChoice where every day is an opportunity to thrive, grow, and celebrate the extraordinary YOU!
FedChoice is an equal-opportunity employer.
