IT SPECIALIST 2210

Position: IT Specialist, GS-12/13

Division: IT Infrastructure Division

Unit: Data Center Unit

Location: Pocatello, ID (Huntsville, AL also available)

Working Hours: 8:00 am - 4:30 pm

Salary: Salary shown is the BASE SALARY for the grade level. Appropriate locality pay will be applied according to the location of the official duty station.

GS-12 $75,706.00-$98,422.00

GS-13 $90,025.00-$117,034.00

Full Performance level: GS-14

Number of Positions Available:

Duration: Full Time/Permanent

Additional selections may be made from this announcement to fill positions within the same division when the position includes substantially the same duties, responsibilities, and qualifications.

Key Requirements

• Must be a U.S. citizen
• Must be able to obtain a Top Secret clearance

Mission Statement:

The mission of the FBI is to protect the American People and uphold the Constitution of the United States.

Major Duties:

GS-12:

• Configure, manage, and monitor all installed systems and infrastructure within the various data centers.
• Install, configure, test, and maintain all firmware and software updates for network gear throughout the data centers.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Write and maintain custom scripts to increase system efficiency and lower human intervention time on any tasks.
• Resolve, work, and provide excellent customer service while resolving tickets from various ticketing systems assigned to the team.

GS-13:

• Produce documentation, reports, diagrams, and technical specifications to facilitate planning, proposals, new/updated procedures, new implementation, or upgrades of the IT infrastructure.
• Provide advice and guidance to management regarding technical issues which pertain to the planning, designing, developing, procuring, implementing, operating, and maintaining of the organization's IT systems.
• Serve as point of contact of customer and user complaints concerning computer malfunctions, analyzing, and troubleshooting error conditions of varying complexity.
• Assist and provide customers with documentation for new or existing network equipment integration within the data center while maintaining data center standards for network configurations, integration, or removal.
• Monitor and resolve tickets assigned to the data center network team with minimal assistance.
• Study, analyze and develop work measurement and other statistical methods to arrive at quantitative data necessary for analysis to improve accuracy, timeliness, and validity of various services.
• Serve as Team Leader on large and complex projects, as required.
• Serve as a liaison with internal and external IT groups and others, such as, but not limited to: Servers, Networking, Engineering, Facilities, Security, and Customers.

Qualifications and Evaluations

Please make sure your specialized experience/requirement(s) can be identified in your resume. Applicants must meet the qualification requirements by the closing date of this announcement.

Your application will be evaluated and rated under the FBI’s Candidate Rating Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement and will be compared to your responses to the online assessment questionnaire. High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from Most Competitive status.

Your application will then be placed in one of three categories: Most Competitive, Competitive, or Least Competitive. Names of candidates in the Most Competitive category will be sent to the hiring official for employment consideration. Veterans’ preference will be applied.

All applicants will be rated on the following Competencies:

• Technology Awareness
• Customer Service
• Information Management

Specialized Experience (SE):

GS-12: Applicant must possess at least one (1) year of specialized experience equivalent to the GS-11 grade level. SE is defined as follows:

• Experience in configuring, managing, and monitoring data center or Enterprise network equipment.
• Experience with Software-Defined Networking (SDN) in a multi-tenant, multi-site, data center or Enterprise environment.
• Experience networking.
• Experience with Bridge Domain, VRF, VPC, EPG, and Contracts.

GS-13: In addition to the above, applicant must possess at least one (1) year of specialized experience equivalent to the GS-12 grade level. SE is defined as follows:

• Experience providing expert advice and guidance to management regarding technical issues which pertain to the planning, designing, developing, procuring, implementing, operating and maintaining of the organization's IT systems.
• Experience leading a team-based environment of technical personnel in complex and mission critical projects.
• Experience managing and successfully completing complex IT projects.

How to Apply

For detailed instructions related to applying, uploading documents, withdrawing an application or updating your application, please review instructions on