IT SPECIALIST

Position: IT SPECIALIST, GS 9/11

Division: IT Infrastructure Division (ITID)

Unit: Enterprise Infrastructure Services Unit (EISU)

Location: Pocatello, ID, Clarksburg, WV, and Huntsville, AL (Please be sure to specify location preference)

Working Hours: 8:00am - 4:30pm (Flexible)

Salary: Salary shown is the BASE SALARY for the grade level. Appropriate locality pay will be applied according to the location of the official duty station.

GS-9 $52,205.00-$67,865.00

GS-11 $63,163.00-$82,108.00

Full Performance level: GS-14

Number of Positions Available: 1

Duration: Full Time/Permanent

Selected candidates may be offered up to a 25% recruitment incentive, if eligible and will be required to sign a 2-year service agreement.

Additional selections may be made from this announcement to fill positions within the same division when the position includes substantially the same duties, responsibilities, and qualifications.

Key Requirements

• Must be a U.S. citizen
• Must be able to obtain a Top Secret-SCI clearance

ALL applicants must verify completion of the basic education requirement by submitting a copy of college transcripts by the closing date of the vacancy announcement.

Mission Statement:

The mission of the FBI is to protect the American People and uphold the Constitution of the United States.

Major Duties:

GS-9:

• Diagnose and resolve mobile and/or system problems by analyzing a variety of conditions, problems and issues regarding hardware, software, and networks.
• Configure, install, repair, and maintain computer desktops, mobile devices and operating systems.
• Conduct preliminary analysis of current systems to determine the feasibility of new or automated IT to resolve the issues.

GS-11 (In addition to the above):

• Develop close contact and working relationships with end-users in various functional activities throughout the organization to effectively carry out and coordinate necessary activities.
• Make decisions regarding repair or replacement of various system components and coordinate with IT solver groups on the resolution of IT equipment issues.
• Provide IT support during operational activities such as critical missions, command posts and other crisis situations ensuring that IT equipment is available and properly functioning
• Install hardware and software; troubleshoot issues by running diagnostics, documenting problems and resolutions, and assessing impacts of issues/solutions.

Qualifications and Evaluations

Please make sure your specialized experience/requirement(s) can be identified in your resume. Applicants must meet the qualification requirements by the closing date of this announcement.

Your application will be evaluated and rated under the FBI’s Candidate Rating Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement and will be compared to your responses to the online assessment questionnaire. High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from Most Competitive status.

Your application will then be placed in one of three categories: Most Competitive, Competitive, or Least Competitive. Names of candidates in the Most Competitive category will be sent to the hiring official for employment consideration. Veterans’ preference will be applied.

All applicants will be rated on the following Competencies:

• Communication
• Information Management
• Organizing/Planning
• Technology Awareness
• Customer Service

Specialized Experience (SE):

GS-9: Applicant must possess at least one (1) year of specialized experience equivalent to the GS-7 grade level. SE is defined as follows:

• Experience supporting the development of various IT applications and software, providing testing support and offering recommendations regarding potential enhancements.
• Experience collaborating with product owners, business analysts, designers, developers, and architects.
• Experience using a ticketing system to track incidents and tasks.

GS-11 (In addition to the above): Applicant must possess at least one (1) year of specialized experience equivalent to the GS-9 grade level. SE is defined as follows:

• Experience providing advice to various levels of personnel regarding administrative and technical matters related to IT programs and/or services.
• Experience providing testing support and offering recommendations regarding potential enhancements and/or incident resolution/remediation.
• Experience assisting end-users in a variety of subject matter fields; deciding which processes to automate; how to select equipment and software; how to use available technology and resources.

Education

All degrees must be from an accredited college or university. Education may be substituted for specialized experience as follows:

GS-9: Applicant must have a master’s or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related.

GS-11: Applicant must have a Ph.D. OR equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such a degree OR LL.M., if related.

How to Apply

For detailed instructions related to applying, uploading documents, withdrawing an application or updating your application, please review instructions on