Office Services Supervisor

Position: Office Services Supervisor, GS 9/10

Division: Honolulu Field Office

Locations: Honolulu, HI

Working Hours: Hours may vary based on the needs of the Division.

Salary:

GS 09: $59,407.00 - $77,226.00

GS 10: $65,420.00 - $85,049.00

Full Performance Level: GS 10

Number of Positions Available: 1

Duration: Full Time/Permanent

Additional selections may be made from this announcement to fill positions within the same division when the position includes substantially the same duties, responsibilities, and qualifications.

In order to recruit and retain highly qualified candidates, selectees may be eligible for a 15% Recruitment Incentive. Prior to receiving a recruitment incentive, you must sign a written agreement to complete 1 year of employment with the FBI at the new duty station. If eligible, selectees may be considered for additional benefits such as the opportunity to participate in the FBI’s Student Loan Repayment Program contingent on the approval of the Human Resources Division.

Key Requirements

• Must be a U.S. citizen.
• Must be able to obtain an SCI clearance.
• Some travel may be required.
• Selectee will be required to complete form FD-887, Request for Access to Sensitive Compartmented Information (SCI).

Major Duties:

• Plans work to be accomplished, set priorities, and prepare completion schedules of work to be performed. Remains constantly aware of the status and progress of work, adjusting priorities, and shifting assignments and personnel as necessary, in order to meet changes in workload and ensure deadlines are met.
• Assigns and distributes work to subordinates based on difficulty level, priority, requirements of assignment, employee capabilities, and current workload. Explains work requirements, priorities, and deadlines for completion of assignments. Furnishes special instructions for non-routine or involved assignments.
• Discusses work performance with employees, providing counseling when necessary.
• Resolves routine personnel and/or administrative problems encountered, referring the more serious, involved situations to superior, with recommended course of action to take. Approves annual/sick leave and vacation schedules, ensuring that adequate office coverage is provided for at all times.
• Oversees the Records Management Program, as well as the Time and Attendance Program.
• Supervises a cadre of employees allocated to various office squads in both Headquarters City and Resident Agency locations.
• Sentinel subject matter expert.

Qualifications and Evaluations

Please make sure your specialized experience/requirement(s) can be identified in your resume. Applicants must meet the qualification requirements by the closing date of this announcement.

Your application will be evaluated and rated under the FBI’s Candidate Rating Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement and will be compared to your responses to the online assessment questionnaire. High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from Most Competitive status.

Your application will then be placed in one of three categories: Most Competitive, Competitive, or Least Competitive. Names of candidates in the Most Competitive category will be sent to the hiring official for employment consideration. Veterans’ preference will be applied.

All applicants will be rated on the following Competencies:

• Communication
• Collaboration
• Flexibility/Adaptability
• Leadership
• Organizing and Planning
• Problem Solving/Judgment

Specialized Experience (SE):

GS 09: Applicant must possess at least one (1) year of specialized experience equivalent to the GS 08 grade level. SE is defined as follows:

• Provided leadership to facilitate operations and accomplish goals and objectives.
• Orally communicated to provide advice and guidance relative to work operations; made recommendations; and/or resolved issues among employees, supervisors, and/or managers.
• Resolved conflicts and disagreements in a constructive manner to prevent counterproductive confrontations.

GS 10: Applicant must possess at least one (1) year of specialized experience equivalent to the GS 09 grade level. SE is defined as follows:

• Provided supervision/leadership to maintain an efficient flow of work functions, improved operations, and/or streamlines processes and procedures
• Orally communicated to provide advice and guidance relative to work operations; made recommendations; and/or resolved issues among employees, supervisors, and/or managers
• Counseled employees on behavior, resolved grievances; and tracked progress according to established rules, regulations, and procedures
• Identified and analyzed problems associated with personnel or work functions and generated possible resolutions

Education:

Education may not be substituted for specialized experience.

How to Apply

For detailed instructions related to applying, uploading documents, withdrawing an application or updating your application, please review instructions on