Call Center Team Lead

COMPANY OVERVIEW:

At FESA, we’re more than just another insurance agency. We are a rapidly growing and passionate team on a mission to serve others. For the past 16 years, we've been dedicated to helping federal employees maximize their benefits and prepare for a secure retirement. We take pride in transforming our clients' lives and empowering them to achieve financial success.

We are currently expanding in Nacogdoches, TX and this is the opportunity you've been waiting for to make a substantial impact in your professional and personal life.

POSITION OVERVIEW:

Joining the FESA team as our Call Center Team Leader you will play a key role that combines leadership with operational support. As a FESA leader, you will elevate your team performance to drive outstanding results. You will also share in the responsibilities for on-site office operations including overseeing staff, entrusted as a key holder, and providing general managerial support.

Our call center team connects with leads generated by FESA and schedules appointments for federal employees to meet with our Benefit Specialists. During these consultations, our experts will assist our clients with planning for their retirement and maximizing their benefits.

WHAT WE PROVIDE:

FESA equips our call center teams with:

• Pre-qualified leads from direct mail, social media, and field marketing efforts.
• Direct contact numbers for federal employees.
• Marketing at seminars, conferences, and referrals to spark interest.
• Proprietary database that streamlines customer contact and maximizes earning potential.

We are actively looking for an ambitious Team Lead who shares our vision and path to success. If you're passionate about contributing to a collective team and excited to serve others in a new, high energy environment, FESA is the place for you!

Appointment Setter Testimonial:

“I helped a member who is planning to retire in January. She is on a single household income and was concerned about not having enough income to retire. After meeting with her, she was thrilled to learn that she will be able to move forward with her plan and start to enjoy more time with family! She has a clear understanding of her retirement income, how all of her benefits work, and what changes to expect at retirement. I have taken such a big weight off of her shoulders.”

ENVISION YOURSELF MAKING AN IMPACT AT FESA!

• INCOME – Full-time position with a base salary of $42,000 annually, plus monthly bonus opportunities. Our hours of operation are from 7am-7pm CST.
• M*OTIVATE:* As a self-motivated individual, you will find success through team encouragement, guidance, and helping each team member reach their full potential.
• P*ARTNERSHIP: *You will work closely with supportive professionals from across the nation who are passionate and dedicated to assisting you in achieving your goals.
• A*LIGN: *Collaborate with your leadership team to develop a winning strategy that will drive action by increasing production, maximizing lead management, tracking performance, and implementing strategies to exceed team goals.
• C*ULTURE:* Reinforce our company’s core values, benefits, and competitive advantages to effectively communicate and demonstrate value to prospective clients and internal team members.
• TRAIN: Support the growth and development of your team by providing experience, guidance and resources to help encourage and reach their professional goals.

REQUIREMENTS:

• Experience in telesales, cold calling, outside sales, appointment setting
• Managerial Experience - Proven track record of training, mentoring, and providing constructive feedback to improve team performance
• Data Driven Mindset - Ability to analyze performance data, identify trends, and make decisions using metrics to improve team’s production and reach goals.
• Excellent communication and relationship building skills
• Strategic Thinking- Develop successful appointment setting strategies that handle objections and drive production growth
• Strong time management, organization and problem solving skills
• Comprehensive computer skills

QUALIFICATIONS:

• Proficiency in MS Word, Excel, and PowerPoint, along with their Google equivalents. Salesforce experience is preferred.

EDUCATION:

• Bachelor’s degree or relevant experience in Management, Business Administration, Marketing or other similar majors

Ready to make a difference in the lives of others, play a key role on a winning team, and earn the income you deserve? Apply today and embark on a rewarding journey to find your ultimate career with FESA!

Job Type: Full-time

Pay: $42,000.00 per year

Benefits:

• Health insurance

Application Question(s):

• Do you have experience in cold calling, telesales and appointment setting?
• Do you have management experience?
• Do you have experience in Salesforce?
• Are you aware that this is an in-person call center position?
• Have you ever had a DUI, Misdemeanor or felony?

Education:

• Associate (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Sales: 1 year (Preferred)

Ability to Commute:

• Nacogdoches, TX 75965 (Required)

Work Location: In person

Salary : $42,000