What are the responsibilities and job description for the Operations Manager position at Federal Employee Service Association?
At FESA, we are fueled by a pursuit of greatness and a passion for service. For over 18 years, we’ve been the trusted partner for federal employees, guiding them toward a secure retirement and financial confidence. As we continue to expand in Nacogdoches, TX, we are seeking a dynamic leader to fulfill our Team Leader role.
Your Mission:
- Leads the Nacogdoches location: Provides leadership and support as the backbone of the team.
- Builds and guides a high-performing team: Cultivates a motivated and dedicated team to achieve goals.
- Manages appointment scheduling: Oversees the scheduling of appointments with federal employees focused on securing their financial future and maximizing their federal benefits.
- Ignites team motivation: Fosters a positive and driven work environment to keep the team engaged and focused.
- Ensures peak performance: Provides effective leadership and support to maximize team productivity.
- Drives results: Meets and exceeds operational and team targets through focused leadership.
We’re Looking for a Leader Who:
- Owns the moment: Sees a challenge and rises to overcome it.
- Speaks with conviction: Communicates clearly, persuasively, proactively, and with purpose.
- Builds strong connections: Acts as a respected ambassador, valued by both your team and clients.
- Leads with vision: Balances tradition with innovation, implementing creative solutions to drive results.
- Inspires results: Demands excellence while fostering a culture of growth and greatness.
What We Offer You:
- A Career with Purpose: This isn’t just a job; it’s a chance to leave a lasting legacy.
- Competitive Compensation & Benefits: $42,000 base salary monthly performance bonus opportunities and health insurance.
- Full-Time Hours: Monday–Friday, 10 AM – 7 PM CST.
- Leadership Growth: Elevate your career and refine your leadership skills.
- A Team of High Achievers: Work alongside ambitious professionals who share your drive.
- A Proven Formula for Success: Your team will have access to:
- Pre-qualified leads via direct mail, social media, and referrals.
- Exclusive access to federal employees’ direct contact numbers.
- State-of-the-art tools to optimize scheduling efficiency.
- Marketing at premier industry events to generate high-quality engagement.
What It Takes to Lead Here:
- Experience in Management, Call Center, Retail, Outside Sales, or Restaurant Management is preferred.
- Background in Outbound Calling is a plus.
- Demonstrated history of consistently achieving and exceeding sales targets.
- Proven ability to train, mentor, and lead a high-performing team.
- Highly organized with a data-driven mindset: You know how to track, analyze, and optimize performance using CRM and other computer applications.
- Commanding leadership presence: Balances authority with approachability.
- Quick problem-solving skills: Turns obstacles into opportunities.
- Mastery of time and organization: No detail too small, no challenge too big.
- Proficiency in Microsoft Office & Google Suite (Salesforce knowledge is a plus).
- MUST RESIDE IN NACOGDOCHES, TX.
Take the Next Step in Your Leadership Journey
Ready to lead with purpose? As our Team Leader in Nacogdoches, you’ll drive results, build a high-performing team, and help federal employees secure their financial future. With a $42,000 base salary, performance bonuses, health benefits, and leadership growth opportunities, this is more than a job—it’s a chance to make an impact. Apply now and elevate your career with FESA!
Job Type: Full-time
Pay: $42,000.00 per year
Benefits:
- Health insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $42,000
