Part-time Call Center Representative - Appointment Scheduler

COMPANY OVERVIEW:

At FESA, we’re more than just another insurance agency. We are a rapidly growing and passionate team on a mission to serve others. For the past 16 years, we've been dedicated to helping federal employees maximize their benefits and prepare for a secure retirement. We take pride in transforming our clients' lives and empowering them to achieve financial success.

We are currently expanding in Nacogdoches, TX and thisis the opportunity you've been waiting for to make a substantial impact in your professional and personal life.

Appointment Scheduler Testimonial:

“I helped a member who was planning to retire in January. She is on a single household income and was concerned about not having enough income to retire. I scheduled an appointment with one of our expert agents and after meeting with her, she was thrilled to learn that she will be able to move forward with her plan and start to enjoy more time with family! She has a clear understanding of her retirement income, how all of her benefits work, and what changes to expect at retirement. FESA has taken such a big weight off of her shoulders.”

If you're ready to make a significant impact in the lives of others as illustrated above, join the FESA family and start making a difference while building your future!

WE ARE LOOKING FOR CANDIDATES WHO ARE:

• Experienced in handling fast paced situations/conversations with professionalism
• Driven and goal-oriented ready to achieve and exceed targets
• Critical thinkers who can assess and overcome challenges
• Achievers with a background in sales
• Punctual and reliable individuals

EXPECTATIONS AND KEY RESPONSIBILITIES:

• Work in a call center setting surrounded by other call center team members scheduling virtual appointments for licensed insurance agents.
• Use our CRM, Salesforce, to contact and schedule clients with our licensed insurance agents.
• Outbound/Inbound calls - Call leads provided by our company using Salesforce to set appointments. Answer incoming phone calls by responding to client inquiries in a professional and courteous manner.
• Schedule and manage life insurance and annuity appointments for clients using the company’s scheduling system.
• Confirm appointments and send reminders via email and SMS messaging to clients.
• Maintain accurate and up-to-date client records in the database and on agents’ calendars.
• Communicate with other team members to execute efficient calendar scheduling operations.

REQUIREMENTS:

• Experience in telesales, BTB sales, cold calling, appointment setting
• Strong written and verbal communication skills
• Comprehensive computer skills
• Active listening skills
• Exceptional interpersonal and rapport building skills
• Strong time management, organization and attention to detail skills
• A patient, positive, empathetic individual with a passion for helping others
• Must be ambitious, motivated, and financially driven and ready to start contributing to our collective success

ENVISION YOU MAKING AN IMPACT AT FESA:

• INCOME: Part-time (20 hours/week) earning $15/hour with the ability to receive additional income and incentives. Our hours of operation are from 7am-7pm CST. Your schedule will be M-F 3pm-7pm CST.
• MARKETING: ALL of your leads and communication resources are provided by the company.
• PARTNERSHIP: You will have a team of supportive and passionate colleagues that will inspire and ignite your goals. At FESA, your work is meaningful, and your contributions are valued and celebrated.
• ADAPT: Your schedule will be designed to compliment your personal commitments and our business needs. This is a great role for working college students. Schedule will be M-F 3pm-7pm CST.
• CULTURE: Develop a deep understanding of the company’s core values, benefits, and competitive advantages to effectively communicate and demonstrate our value to prospective clients.
• TRAINING: FESA provides a comprehensive paid training program. In-person training will be three days from 10:00am-3:00pm CST. Our expert trainers will prepare you with the knowledge and skills necessary for success in the Federal space. We offer continuous support and mentorship to help you grow and succeed in your career. Our experienced team is here to guide you every step of the way!

Ready to make an impact and join a passionate team that values your skills and offers incredible earning potential? Apply now and start making a difference with FESA!

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 20 per week

Benefits:

• Paid training

Shift:

• Evening shift

Supplemental Pay:

• Performance bonus
• Weekly bonus

Application Question(s):

• Do you have experience in cold calling and appointment setting?
• Do you have experience in Salesforce?
• Do you have telesales experience?
• Do you have reliable transportation to and from Nacogdoches, TX?
• Are you aware that this is an in-person call center position with mostly outbound calls? calling?
• Have you ever had a DUI, misdemeanor, or felony?
• How did you hear about us?

Work Location: In person

Salary : $15