What are the responsibilities and job description for the Cust Svc Agent position at Federal Express Corporation?
Responsible for driving customer excellence through day-to-day interaction with our customers around the globe. Expectations will be to handle customer service inquiries through multiple channels such as phone, ticketing system, and support log. In addition to meeting individual productivity goals, this position will be expected to work within our industry leading service levels. Performs other duties as assigned.
High school diploma / GED. Associate's or higher preferred. One (1) year of call center experience. Strong computer (windows / PC, excel, word, etc.) and keyboarding skills. Ability to maintain productivity and quality goals and keep up in a fast paced environment. Must be customer-focused with strong attention to detail and excellent communication skills.
Preferred Qualifications :
Pay Transparency :
Pay :
Additional Details : Shift : Tue-Fri 11am-8 : 30pm & Sat 8am-2pm
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.
Applicants have rights under Federal Employment Laws :
- Equal Employment Opportunity is the Law
- EEO is the Law Supplement
- Pay Transparency Policy
- Family and Medical Leave Act (FMLA)
- Employee Polygraph Protection Act
E-Verify Program Participant : Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program :
