What are the responsibilities and job description for the Customer Service Representative position at Federal Recycling & Waste Solutions?
OUR COMPANY:
Federal Recycling and Waste Solutions provides customized recycling and waste solutions to meet any company's needs. Our daily goal is to divert more than 90 percent of our customers' waste away from landfills and always look to recycle the remainder. Our Recycling and Waste Division, based in St. Louis, MO, has eight recycling plants in five states and sales offices in multiple states. We service customers throughout all of North America - from Vancouver and Maine to Miami and Los Angeles. Our partnerships with local recycling plants allow us to service all of your needs throughout the U.S. and Canada (www.federalrecycling.com).
JOB SUMMARY:
Federal Recycling and Waste Solutions is seeking a skilled customer service representative to join our team. The Customer Service Representative will provide outstanding service to our recycling and waste customers and support our management team.
DUTIES & RESPONSIBILITIES:
- Support purchasing and sales teams by scheduling shipments and processing work orders and related documentation for National Accounts brokerage transactions. Ensure entry of accurate pricing, weights, freight costs/invoices. Communicate with suppliers, customers, and freight haulers as needed.
- Support Waste account business by scheduling services, managing and providing pricing when requested for new or additional services. Entering waste hauler invoices to generate invoices to waste customers for payment in a timely fashion. Assist accounting with specialized billing.
- Foster relationships with external and internal customers and maintain a high level of professionalism
- Field incoming customer calls and emails regarding waste service requests and maintain accurate and complete records documenting customer interactions
- Support account management team by resolving customer issues
- Provide support to accounting department for brokerage and waste transactions as needed
- Support vendor services and perform special projects as needed
COMPETENCIES:
- Excellent verbal and written communications skills
- Ability to keep data organized in a fast-paced environment that requires follow up
- Proactive vs Reactive to the needs of our customers
- Ability to maintain professionalism with customers at all times
- Eye for detail and accuracy with strong data entry and administrative skills
- Skilled with time management, prioritization and multi-tasking
- Proficient in MS Office 365 Suite, specifically Outlook, Word, Excel & Teams
EXPERIENCE/EDUCATIONAL REQUIREMENTS:
- At least 3 years of waste customer service-oriented role in business office setting
- Recycling or waste industry experience
Salary : $55,000 - $65,000
