What are the responsibilities and job description for the Payment Services Analyst position at Federal Reserve Bank (FRB)?
Company Federal Reserve Bank of Kansas City Looking for an opportunity to work in a fast-paced environment where you will work on high-profile initiatives that impact the delivery of Federal Reserve Financial Services? The Federal Reserve Financial Services Product Support team within the Federal Reserve Banks of Kansas City, Minneapolis, and Atlanta is seeking a payment services analyst to lead and support initiatives of varying complexity that impact both internal staff and external customers.
As a payment services analyst within Operations Support, you will have an opportunity to lead high priority initiatives and grow your leadership, product engagement, and project management skills while working with a variety of stakeholders across the Federal Reserve System. Payment services analysts are heavily engaged and relied upon to lead customer driven initiatives.
They serve a key role in ensuring Operations teams, Customer Service teams, and our customers’ needs are addressed and impacts are identified when initiatives are undertaken and implemented.
Payment services analysts also ensure Operations teams are well informed and prepared for any changes that result from new or ongoing initiatives.
Projects or initiatives that typically require payment services analyst support include those that require a moderate-to-high degree of subject matter expertise, are generally longer-term in nature, involve new products or enhancements to products, or will impact one or more Customer Service team and our customers.
Payment services analysts play an essential role in leading projects that have a broad impact to our Financial Services teams and the Federal Reserve’s customers. Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire®, National Settlement Service (NSS), FedCash®, FedACH®, and Check Services.
We are currently leading a strategic effort to transform FRFS to a national, enterprise-focused organization.
Over time, FRFS will offer an increasingly integrated set of Federal Reserve payment services, incorporating the FedNowSM Service upon its market entry in 2023.
Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, we will seek to provide a more robust and unified customer experience across our financial service offerings, and we will create new career growth opportunities for FRFS staff. We are seeking leaders to set the vision, strategy, values, and priorities that enable FRFS to achieve its mission.
Our leaders must demonstrate a strategic, action-oriented mindset focused on intellectual curiosity, agility, accountability, and the ability to drive innovation through experimentation.
To achieve our vision for a people-focused organization with a strong collaborative and innovative culture, we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community. Position is based in Kansas City, Atlanta, Minneapolis, Richmond, New York, and Boston only.
The role is eligible for a hybrid work schedule and not open to remote work.
The candidate selected must live in one of these metro areas to be considered. Key Activities :
- Lead or support payment initiatives that modify or enhance the tools, applications, products and processes used in the delivery and usage of Federal Reserve Financial Services.
- Create and manage project management documentation, such as initiative timelines, key milestones, and deliverable requirements.
- Provide subject matter expertise to identify internal and external impacts of the initiative / product, as well as offer solutions and recommendations to issues to best ensure payment initiative success.
- Meet with internal and external stakeholders to articulate issues, obtain and summarize feedback, draw insights and conclusions, develop analysis and proposals, and present findings.
- Develop and maintain business, technical, and / or process documentation.
- Develop or assist in the development of internal and external training collateral, and coordinate delivery of training as needed.
- Prepare, review, and / or distribute customer and / or stakeholder-facing communications, including updates to internal and external websites or applications.
- Provide input to and / or coordinate the certification / validation processes for initiatives, including requirements for application and software development activities and coordinate / lead user acceptance testing supporting application deployments (occasional weekend deployments).
- Partner with internal stakeholders to evaluate issues that arise from product / application usage and deployments.
Provide consultation to product support teams to identify, address, and mitigate issues impacting internal and external customers.
Prior experience in Financial Services or IT preferred.
Reasonable commuting distance to a Reserve Bank's main office is defined according to the District’s policies and practices
These additional screenings would be initiated at the time of offer acceptance and can take up to a couple of months to be completed.
The candidate's start date may be impacted by completion of the screening.
The areas screened may include education / employment verification, criminal history, credit history, and reference checks. In some cases, positions require access to confidential supervisory information, access to which is limited to "Protected Individuals" as defined by regulation of the Board of Governors of the Federal Reserve System, 12 CFR 268.205.
Protected Individuals include, but are not limited to, U.S.
citizens, U.S.
nationals, and lawful permanent resident aliens (also known as "green card holders") who are eligible for and seeking United States citizenship within the requisite timeframes.
Sponsorship : Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences. Always verify and apply to jobs on Federal Reserve System Careers (https : / / rb.wd5.myworkdayjobs.com / FRS) or through verified Federal Reserve Bank social media channels. Privacy Notice
