Field Service Specialist

Essential Duties:

• Troubleshoot and perform technical repairs and training at field sites for end users and dealers.
• Interact with dealers and customers to provide effective product support and problem resolution.
• Provides feedback on field service-related issues to the service, quality, technical information, and engineering departments.
• Work with Technical Trainers to identify training opportunities and training content for dealer technician development. Assist Technical Trainers as required.
• Troubleshoot and repair via phone and a wide variety of electrical, hydraulic and/or mechanical system discrepancies.
• Interact with the dealer network and customers, and with the organization (engineering, manufacturing, marketing, etc.), to provide effective product support and problem resolution.
• Provide technical evaluations of information to develop viable options to enhance the speed and quality of customer service and provide follow up to ensure resolution.
• Manages telephone answering for optimum customer responsiveness.
• Troubleshoot and repair via phone a wide variety of electrical, hydraulic and/or mechanical system discrepancies.
• Provide accurate documentation of all customer contacts.
  1. Daily utilization of case system
• Read and interpret a variety of schematics and drawings while interfacing within the organization, vendors, and dealer/customers.
• Assist in authorizing warranty claims, administering technical policy, and part returns.
• Travel up to 40-50% of the time primarily within the US and Canada. Infrequent travel abroad may be required.

Minimum Qualifications (Education and/or Experience):

• High school diploma or equivalent is required. College, technical or vocational school courses in hydraulics, pneumatics, airflows, electronics and vacuum systems preferred.
• 2-5 years related experience in Field Service Support working with electrical, mechanical, and hydraulics is preferred.

Qualifications (Other Skills and Abilities):

• Technical and mechanical ability to repair heavy equipment and trucks in the field is required.
• Physical ability to perform repairs is required.
• Excellent customer service and troubleshooting skills is required.
• Good written and verbal communication skills.
• Ability to maintain composure in difficult situations.
• Ability to understand JD Edwards and other software programs.
• Organizational skills.
• Ability to use standard hand tools and some specialty tools.
• Ability to lift up to 50 lbs.
• Ability to climb stairs and ladders.

Salary Range for this position - $70-85k

Benefits of Employment:

 In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits including: annual bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, 401(k) with matching contributions and tuition reimbursement. We provide our employees with a smoke-free, drug-free workplace.

About us:

Federal Signal Corporation (NYSE: FSS) builds and delivers equipment of unmatched quality that moves material, cleans infrastructure, and protects the communities where we work and live. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Oak Brook, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit: www.federalsignal.com.  Vactor Mfg. is a leading manufacturer of municipal combination catch basin/sewer cleaning vacuum trucks and industrial vacuum loaders that clean up industrial waste or recover and recycle valuable raw materials. Vactor is located in Streator, IL and is a subsidiary of Federal Signal Corporation.

The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, contact Human Resources at hr@federalsignal.com. All other applications must be submitted online. 

Salary : $70,000 - $85,000