Field Service Technician

Key Activities/Responsibilities:

•  Train customers on new and existing Liquidator Units. Each training session is 4-5 days. (typically at customers location)
  • Training includes operation of the complete unit, maintenance/service of hydraulic and high-pressure water system, component repairs, rebuilding component assemblies, tip configurations for different removal applications, troubleshooting system failures.
  • Utilizing the training manual with customers and getting customer sign-offs in each applicable section
  • Loading signed training documents in CRM
• Provide technical support on-site or over the phone to assist in troubleshooting, part repairs/replacements, and operating set-ups/questions. Enter event into the CRM
• Perform repair services on customer units at Blasters or at the customers facility
• Perform quality control testing on new units at Blasters prior to shipping.
• Deliver new Liquidators to customers when needed
• Participate in “demo runs” in different regions of the country with a Liquidator sales rep. Assist the sales rep by driving the Liquidator to the scheduled locations, operate the unit during the demonstration, and answer any technical questions.
• Respond to after-hours customer inquiries on service/repair. 80% of customers operate at night.
• Actively participate in continuous improvement of our products and processes to better serve our customers and improve the overall profitability of Jetstream/Blasters.
• Follow and comply with all safety and personal protective equipment requirements
• Must be willing to travel an average of 50% of the time. Some months may require more, some may require less
• Assist with Liquidator part sales by identifying what part is required through troubleshooting the system on-site or over the phone with the customer
• Analyze, troubleshoot, recommend and document resolution for warranty repairs.
  • Make sure warranties are properly recorded in the warranty tracking log
  • Coordinate parts order and/or any returns
• Ability to schedule travel arrangements for training, site visits, trade shows, etc. using economical choices and following company guidelines.
• Assist in making training/repair videos to develop a resource library for our customers on a controlled access platform.
• Collaborate with internal departments and provide technical support to build or repair Liquidators
• Work with engineering on R&D projects when in town and at the shop and not handling any technical issues.
• Willing and able to travel 60% with short notice, often overnight, on the road for approximately 200 /- days per year.
• Perform other duties and assignments as requested.

Requirements

• Must have a Class “B” CDL license with N (Tanker) Endorsement
• 5 years related experience; heavy duty equipment assembly and/or operation.
• Experience working with electrical, hydraulic and/or mechanical systems.
• Ability to obtain a Passport for international travel.
• Strong written and verbal communications abilities
• Possess a valid Driver’s License
• Ability to lift up to 50 lb. and climb stairs and ladders.
• Working knowledge of standard hand tools
• Working knowledge of computer programs (MS Office Products).
• Ability to learn and operate CRM for entering technical information to customers files

Benefits of Employment

In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits including: annual bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, 401(k) with matching contributions and tuition reimbursement. We provide our employees with a smoke-free, drug-free workplace.

About Us

Jetstream truly cares about everyone our team! We have a competitive pay structure, full benefits, and monthly All Employee Meetings to keep communication strong. We strongly believe in ONE TEAM. Come join our team to see what it means!

Federal Signal Corporation (NYSE: FSS) builds and delivers equipment of unmatched quality that moves material, cleans infrastructure, and protects the communities where we work and live. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Downers Grove, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit: www.federalsignal.com.

The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, contact Human Resources at HR@federalsignal.com. All other applications must be submitted online.