What are the responsibilities and job description for the Technology Hardware and Systems Technician position at Federal Way Public Schools?
- Install, repair and maintain technology, mobile devices and peripheral technology hardware such as printers, scanners, laptops, desktops, drives and audiovisual equipment.
- Maintain an inventory of new and technology and repair parts.
- Purchase repair parts, as needed, with approval of Manager, Client Support Services.
- Provide customers with a repair status during delays for technology or peripheral technology repairs.
- Maintain technical manuals and documentation, applicable to technology and peripheral equipment technology serviced.
- Provide limited equipment repairs and on-site technical support for LANs (local area networks) and WANs (wide area networks), when requested by the Network operations team.
- Assist in the evaluation of technology hardware being considered for purchase.
- Provide assistance to customers in setting up workstations, laptops, mobile devices and display technologies and diagnosing errors.
- Committed to maintaining self-professional development updated on ongoing developments/advancements in technology hardware and operating systems.
- Update the Information Technology Services Help Desk Work Request system, to include entries for all support responses and services provided.
- Analyze trends in assistance requests. Contribute to the development of well-targeted Information Technology Services staff training programs, and customer service protocols
- Maintain other records, inventory and data, as needed, to support requests regarding the District’s Information Technology Services.
- Maintain confidentiality, including keeping passwords and other system security features confidential.
- Serve as a member of the Information Technology Services team.
- Participate in and successfully complete self-study training as well as formal classes, as assigned.
- Serve on Department, School and District committees when needed and undertake additional projects or tasks, as assigned by the Department’s CTO, Directors or Managers.
This position provides installations, maintenance, and repairs of district technology and peripheral equipment. Technology Hardware and Systems Technicians also support selected aspects of staff training programs and software installations.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. This list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OTHER RESPONSIBLITIES:
REQUIRED QUALIFICATIONS:
Education and Experience
Associate’s degree in computer technology or business technology. Bachelor’s degree in a related discipline may be substituted.
Two years’ experience working in a customer service technology environment.
ADDITIONAL REQUIREMENTS:
Hardware repair certification from a minimum of one tier 1 manufacturer, i.e. Gateway, Dell, etc. within 1 year of employment.
PERFERRED QUALIFICATIONS:
Intermediate level knowledge of the District’s current operational system software, major productivity applications and Help Desk software may be substituted for the experience requirement.
CONDITION OF EMPLOYMENT:
Criminal background clearance
Work scheduled hours on a consistent basis
Valid Washington State driver’s license
Access to a vehicle since frequent local travel will be required
KNOWLEDGE OF:
Computer hardware and operating systems (iOS, Windows)
Working with word processing, database, spreadsheet, email, browsers, and a variety of software applications
ABILITY TO:
Work independently, set priorities, and self-manage tasks in a high-volume operation to meet project and task deadlines
Demonstrate superior oral, written, and interpersonal communication skills
Communicate technology concepts and information to a non-technical audience
Interact effectively and collegially with adults and students
Communicate effectively verbally and in writing Demonstrate proficiency using an e-mail system
Demonstrate basic knowledge of modern technology and willingness and ability to increase knowledge to proficiency
Demonstrate superior customer service skills and a customer service philosophy
Evaluate processes for efficiency and effectiveness and generate appropriate recommendations Demonstrate experience with working in a team-tasked, focused environment
Demonstrate high levels of initiative and an enthusiastic willingness to learn additional technology skills, through self-study and formal training
Remain flexible
Cope with frequent interruptions and shift priorities to meet required deadlines
Attend to detail and follow tasks through to completion
Exercise initiative, make independent decisions, multi-task and follow through on assignments Demonstrate work as a team member and resolve conflicts
Ability to resolve routine problems and make decisions within established parameters
Cope with and assist angry or distraught staff, applicants, and other community members Maintain a high level of confidentiality
Maintain effective working relationships with individuals and groups in a multicultural and diverse community
Practice ethical and professional standards of conduct including the requirements of confidentiality
Abide by Federal Way Public Schools’ policies and procedures
Perform the essential functions of the job with or without reasonable accommodations
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES RELATED TO CULTURAL COMPETENCE AND EQUITY:
Knowledge/awareness of own cultural identity and how this influences behavior, and desire to learn about the cultural identity of others.
Ability to establish and nurture an environment that promotes cultural competence and equitable treatment of staff, students, and patrons of the district.
Ability to understand and hold self and others accountable for promoting the Federal Way Public Schools’ commitment to “Each Scholar: A Voice. A Dream. A Bright Future.”
Ability to recognize that each person is a unique individual even as we celebrate their group cultural heritage.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will regularly stand and walk, bend neck and back, use hands for repetitive grasping and pushing/pulling. The employee may occasionally be required to squat, kneel, and use hands for fine manipulation. The employee will constantly be required to sit for extended periods of time and use a computer screen and keyboard, and occasionally be required to climb stairs/ladder, lift and reach overhead, and lift/carry. The employee must constantly lift/carry up to 10 lbs. and must frequently lift /carry up to 25 lbs. The employee will occasionally lift/carry a maximum of 50lbs. The employee is occasionally required to push/pull a maximum weight of 400 pounds.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position regularly works in indoor conditions and regularly works near video display. The noise level and temperature in the work environment can vary widely. The position constantly deals with interruptions and frequently deals with angry and distraught employees and community members. Staff in this position will experience inflexible task and project deadlines. Staff may be required to work in confining spaces, areas with limited lighting, or with elements of nature such as dust and dirt.
WORK SCHEDULE
This position typically works Monday through Friday on a rotational model across two rotating shifts: 6:30am-3:00pm and 9:30am-6:00pm.
REPORTING RELATIONSHIP
This position reports to and is evaluated by the Manager, Client Support Services in Information Technology Services
REPRESENTATION
Federal Way Public Schools Professional-Technical Employees Association
LEVEL OF COMPENSATION
Level D on the FWPS Prof-Tech Salary Schedule
This position includes the following benefits prorated based on FTE – Medical, dental vision, sick and vacation leave, life insurance, professional development dollars, retirement.
DISCLAIMER
The preceding list is not exhaustive and may be supplemented as necessary. The statements contained herein reflect general details as necessary to describe the principal functions of this job, the scope of responsibility and the level of knowledge and skills typically required, but should not be considered an all-inclusive listing of work requirements, skills or duties so classified. All personnel may be required to perform duties outside their normal responsibilities from time to time as needed.
All employment open positions are made available on a nondiscriminatory basis without regard to race, color, creed, religion, sexual orientation, national origin, gender, age, disability or veteran status.
CLASSIFICATION HISTORY
Updated 06/2002
Updated to new format 10/2017
Updated 02/2018
Job descriptions are written as a representative list of the ADA essential duties performed by the entire classification. They cannot include, and are not intended to include, every possible activity and task performed by every specific employee.
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ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. This list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OTHER RESPONSIBLITIES:
REQUIRED QUALIFICATIONS:
Education and Experience
Associate’s degree in computer technology or business technology. Bachelor’s degree in a related discipline may be substituted.
Two years’ experience working in a customer service technology environment.
ADDITIONAL REQUIREMENTS:
Hardware repair certification from a minimum of one tier 1 manufacturer, i.e. Gateway, Dell, etc. within 1 year of employment.
PERFERRED QUALIFICATIONS:
Intermediate level knowledge of the District’s current operational system software, major productivity applications and Help Desk software may be substituted for the experience requirement.
CONDITION OF EMPLOYMENT:
Criminal background clearance
Work scheduled hours on a consistent basis
Valid Washington State driver’s license
Access to a vehicle since frequent local travel will be required
KNOWLEDGE OF:
Computer hardware and operating systems (iOS, Windows)
Working with word processing, database, spreadsheet, email, browsers, and a variety of software applications
ABILITY TO:
Work independently, set priorities, and self-manage tasks in a high-volume operation to meet project and task deadlines
Demonstrate superior oral, written, and interpersonal communication skills
Communicate technology concepts and information to a non-technical audience
Interact effectively and collegially with adults and students
Communicate effectively verbally and in writing Demonstrate proficiency using an e-mail system
Demonstrate basic knowledge of modern technology and willingness and ability to increase knowledge to proficiency
Demonstrate superior customer service skills and a customer service philosophy
Evaluate processes for efficiency and effectiveness and generate appropriate recommendations Demonstrate experience with working in a team-tasked, focused environment
Demonstrate high levels of initiative and an enthusiastic willingness to learn additional technology skills, through self-study and formal training
Remain flexible
Cope with frequent interruptions and shift priorities to meet required deadlines
Attend to detail and follow tasks through to completion
Exercise initiative, make independent decisions, multi-task and follow through on assignments Demonstrate work as a team member and resolve conflicts
Ability to resolve routine problems and make decisions within established parameters
Cope with and assist angry or distraught staff, applicants, and other community members Maintain a high level of confidentiality
Maintain effective working relationships with individuals and groups in a multicultural and diverse community
Practice ethical and professional standards of conduct including the requirements of confidentiality
Abide by Federal Way Public Schools’ policies and procedures
Perform the essential functions of the job with or without reasonable accommodations
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES RELATED TO CULTURAL COMPETENCE AND EQUITY:
Knowledge/awareness of own cultural identity and how this influences behavior, and desire to learn about the cultural identity of others.
Ability to establish and nurture an environment that promotes cultural competence and equitable treatment of staff, students, and patrons of the district.
Ability to understand and hold self and others accountable for promoting the Federal Way Public Schools’ commitment to “Each Scholar: A Voice. A Dream. A Bright Future.”
Ability to recognize that each person is a unique individual even as we celebrate their group cultural heritage.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will regularly stand and walk, bend neck and back, use hands for repetitive grasping and pushing/pulling. The employee may occasionally be required to squat, kneel, and use hands for fine manipulation. The employee will constantly be required to sit for extended periods of time and use a computer screen and keyboard, and occasionally be required to climb stairs/ladder, lift and reach overhead, and lift/carry. The employee must constantly lift/carry up to 10 lbs. and must frequently lift /carry up to 25 lbs. The employee will occasionally lift/carry a maximum of 50lbs. The employee is occasionally required to push/pull a maximum weight of 400 pounds.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position regularly works in indoor conditions and regularly works near video display. The noise level and temperature in the work environment can vary widely. The position constantly deals with interruptions and frequently deals with angry and distraught employees and community members. Staff in this position will experience inflexible task and project deadlines. Staff may be required to work in confining spaces, areas with limited lighting, or with elements of nature such as dust and dirt.
WORK SCHEDULE
This position typically works Monday through Friday on a rotational model across two rotating shifts: 6:30am-3:00pm and 9:30am-6:00pm.
REPORTING RELATIONSHIP
This position reports to and is evaluated by the Manager, Client Support Services in Information Technology Services
REPRESENTATION
Federal Way Public Schools Professional-Technical Employees Association
LEVEL OF COMPENSATION
Level D on the FWPS Prof-Tech Salary Schedule
This position includes the following benefits prorated based on FTE – Medical, dental vision, sick and vacation leave, life insurance, professional development dollars, retirement.
DISCLAIMER
The preceding list is not exhaustive and may be supplemented as necessary. The statements contained herein reflect general details as necessary to describe the principal functions of this job, the scope of responsibility and the level of knowledge and skills typically required, but should not be considered an all-inclusive listing of work requirements, skills or duties so classified. All personnel may be required to perform duties outside their normal responsibilities from time to time as needed.
All employment open positions are made available on a nondiscriminatory basis without regard to race, color, creed, religion, sexual orientation, national origin, gender, age, disability or veteran status.
CLASSIFICATION HISTORY
Updated 06/2002
Updated to new format 10/2017
Updated 02/2018
Job descriptions are written as a representative list of the ADA essential duties performed by the entire classification. They cannot include, and are not intended to include, every possible activity and task performed by every specific employee.
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Print Version
