What are the responsibilities and job description for the Help Desk Technician position in New York, NY !!! US Citizens !!! Green Card !!! position at Federate Systems Corp?
Introduction : Federate Systems Corp. is looking for a Help Desk Technician (Tier 1, Tier 2) to support New York City Department of Social Services. This is a Hybrid position. This position is open for US Citizens, Green Card holders only. The Welfare Management System is a distributed implementation system with part of the application residing on ES7000 servers running a proprietary version of Unix. The current initiative involves MAPPER Application Development and Support Services for interfaces with NYCWAY (NYC Work, Accountability, and You) and BEV (Bureau of Eligibility Verification) applications and support of the Unix proprietary operating system on these servers and the application. Required Skills : Perform Site Surveys to determine current Welfare Management System (WMS) end-user equipment and network capabilities and assess their needs for additional equipment due to office re-location or modernization. Create Installation Packages detailing network and system requirements. Coordinate and track NYS, NYC HRA, ACS and DHS support issues involving site preparation, circuit orders, IP Addresses, Enterprise Output Manager and other related issues. Oversee the installation of PCs, VDTs, Printers and Asynchronous Terminal Servers at Welfare Management System (WMS) end-user locations. Minimum 10 Years Experience installing computers and network equipment at New York State Welfare Management System (WMS) end-user locations. Minimum 10 Years Experience performing Site Surveys to determine current Welfare Management System (WMS) end-user equipment and network capabilities and assessing their needs for additional equipment due to office re-location or modernization. Minimum 10 Years Experience creating Installation Packages detailing network and system requirements itemizing PCs to access WMS and the WMS printers associated with them to generate mainframe host prints. Minimum 10 Years Experience with the TS01B Legacy terminal and terminal emulation support documentation application to aid in creation of the Installation Packages. Minimum 10 Years Experience coordinating and tracking NYS, NYC HRA, ACS and DHS support issues involving site preparation, circuit orders, IP Addresses, Enterprise Output Manager and other related issues. Minimum 10 Years Experience overseeing the installation of PCs, VTDS, Printers and Asynchronous Terminal Servers at Management System (WMS) end-user locations. Minimum 10 Years Good oral and written communication skills. This is an excellent opportunity for an experienced and motivated IT Professional who consistently seeks personal challenges and professional rewards. If interested, please submit your MS Word formatted resume for review to .