What are the responsibilities and job description for the Quality Assurance Coordinator position at Fedex Ground?
Responsible for timely review and corrections (if needed) are made to entries that are submitted to US Customs / Government Agencies for entry of goods; to ensure that all customer and regulatory requirements are met.
Provide impeccable customer service
Support other workgroups such as but not limited to entry processing and cage functions.
Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs.
Solicit and maintain all customs compliance documentation with customers.
Must be able to handle confidential and / or sensitive information.
Work closely with other internal staff, departments and customers to deliver high level of service to customers.
Review customs entries for accuracy and re-process with corrections if required. This includes customs requirements, other agencies requirements and customer requirements.
Review and corrects ABI errors and census warnings.
Ensure all government and organizational policies are followed.
Create a referral to document the corrections to ensure education and compliance to reduce future errors.
Performs other or additional duties as assigned. Paid Training Provided.
HS Diploma or GED required. 3 years of business or customer service experience preferred. Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner). Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills. Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision. Detail oriented. Able to work on a team
Preferred Qualifications : Shift : Monday through Friday 8 : 00am - 5 : 00pm. This is a hybrid role in Memphis for now with more full time / in office work required later based on company policy.
Pay Transparency : Pay :
Additional Details :
FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!
FedEx Logistics, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.
Equal Employment Opportunity : As a federal government contractor, we are committed to employ and promote qualified minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. Our philosophy and commitment to equal employment opportunity and non-discrimination is the bedrock to job opportunities for all employees and applicants without regard to an individual's protected status (i.e. race / ethnicity, color, national origin, ancestry, sex / gender, gender identity / expression, sexual orientation, marital / parental status, pregnancy / childbirth, or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.) Click here and here to read more about "Equal Employment Opportunity is the Law."
FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)
FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.
