What are the responsibilities and job description for the Sr Air Export Forwarding Agent - Dangerous Goods position at Fedex Ground?
To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and / or inbound or outbound movement of freight / cargo.
Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries. Prepare, analyze, and / or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs and transportation. Anticipate, identify, and resolve problems which could delay the timely release or movement of freight. Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements. Resolve banking and letter of credit problems. Advise customers on payment terms. Resolve billing issues and ensure that invoicing and vendor payments are billed accurately. Complete accurate data input or corrections into computer files. Obtain payment on delinquent accounts and / or complete accounting adjustment forms for review. For transportation customer service reps : develop rates and / or provide quotes for the movement of freight. Research and negotiate carrier rates. Resolve billing issues, coordinate post entry activity on customer's behalf.
High school diploma / g.E.D. Proficient computer skills. Strong customer service, organizational & communication (written / oral) skills. Strong knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise (chb, air trans, ocean trans, surf trans). Chb : proficient in h.T.S classification & familiar with the harmonized tariff system. Air trans : dept. Of commerce & treasury regulations such as export licensing & schedule b tariff classifications. Banking requirements for int'l trade. Regulations regarding dangerous goods shipping & foreign regulations. Ocean trans : bsa - icc 400 / 500 / 322. Hazardous materials, shipping act of 1984, plant quarantine, usda regs, sgs & other independent surveyor & tariff requirements. Surf trans : regs for import or export; DOT. Basic math skills for conversions to metric and currency evaluations. Three (3) years of work / field experience preferred.
Preferred Qualifications : Average starting rate : $23.50. Initial training period will be on site. This role variable remote, with some work from home opportunity and some in the office work, dependent on company policy. Mon - Fri 8am - 5pm Reporting to our facility off Woodson Rd. in St. Louis, Missouri.
Pay Transparency : This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Pay : $15.38 - $29.19 USD Hourly
Additional Details :
FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!
FedEx Logistics, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.
Equal Employment Opportunity : As a federal government contractor, we are committed to employ and promote qualified minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. Our philosophy and commitment to equal employment opportunity and non-discrimination is the bedrock to job opportunities for all employees and applicants without regard to an individual's protected status (i.e. race / ethnicity, color, national origin, ancestry, sex / gender, gender identity / expression, sexual orientation, marital / parental status, pregnancy / childbirth, or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.) Click here and here to read more about "Equal Employment Opportunity is the Law."
FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)
FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.
Salary : $15 - $29
