What are the responsibilities and job description for the Customer Service Team Lead position at FedEx Office?
Job Description:
The Customer Service Team Lead is responsible for delivering exceptional customer experiences in a fast-paced retail environment. The successful candidate will be knowledgeable about all aspects of the business, including print, signs and graphics, shipping, and production processes.
This role requires strong consultative skills to anticipate customer needs, suggest alternatives, and provide solutions to colleagues and customers. As a leader, you will direct team members on assigned shifts, assist with training, and ensure quality standards are met throughout the production process.
We are seeking a motivated individual who can work independently, prioritize tasks effectively, and maintain attention to detail in a dynamic environment.
- Key Responsibilities:
- Manage production flow to ensure timely completion of orders
- Take customer orders, provide pricing information, and recommend products and services
- Maintain inventory of shipping supplies and assemble parcels for shipping
- Assist with financial transactions, complete required paperwork, and help with daily sales and bank deposits
- Foster open communication among team members and shifts
