What are the responsibilities and job description for the Retail Operations Manager position at FedEx Office?
About the Role
FedEx Office is looking for a Retail Operations Manager to oversee the day-to-day activities of our stores. As a key leader on our team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining operational excellence.
Key Accountabilities:
- Develop and implement strategies to drive sales growth and increase customer loyalty
- Lead a team of store employees to achieve business objectives and improve customer satisfaction
- Collaborate with cross-functional teams to identify opportunities for process improvements and cost savings
- Monitor and analyze key performance indicators (KPIs) to inform business decisions and drive results
Requirements:
- High school diploma or equivalent education
- 2 years of leadership experience in retail operations, customer service, or a related field
- Excellent analytical and problem-solving skills
- Able to lead and motivate a team of employees to achieve business objectives
