What are the responsibilities and job description for the Field support technician position at FedEx?
About FedEx Supply Chain
FedEx Supply Chain, a subsidiary of FedEx Corp. (NYSE : FDX), is a leader in the third-party logistics industry offering a diverse service portfolio that enables commerce for businesses.
With a proven track record of innovation and operational excellence, FedEx Supply Chain takes a consultative approach to optimize logistics processes, implement innovative technology and drive continuous improvement.
By leveraging best practices and the world-renowned FedEx network, FedEx Supply Chain delivers leading solutions that provide flexibility, enable scalability and improve cost-effectiveness for customers.
Through more than 11,000 employees, 130 operations and 35 million square feet of warehouse space, FedEx Supply Chain manages nearly 150 million packages and processes 358 million returns each year.
For more information, go to supplychain.fedex.com.
We Have .
A strong FedEx brand consistently ranked among the world’s most admired and trusted employers.
A top notch leadership team with the experience needed to grow and develop your career.
An open mind for new ideas and creative methods.
A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and much more!
General Summary .
The Field Support Specialist provides expert support services in the field to internal customers and end-users. They use analytical thinking to troubleshoot technical issues and provide business solutions to resolve them.
This position will be responsible for ..
Subject matter expert for the deployment, maintenance, support and upgrade of any / all PCs / Laptops, other endpoint hardware, software and operating systems.
Liaison between business customers, operations and the Field support group.
Perform software inventory and distribution (update / patch deployment).
Evaluate new information system products and services.
Suggest changes to existing products / services to better assist end users.
Resolve all technical matters to meet customer service level agreements.
Provides guidance to less experienced personnel.
Maintain the integrity, security, performance and availability of endpoint systems.
Deliver technical assistance for computer related software and peripherals.
Works under little to no supervision.
Meet with Management / participate in special projects, as required.
Performs complex tasks / multi-tasks.
Other duties as assigned.
You might be a great fit if .
Education / Experience
Bachelor’s degree in related field and 6 years of relevant experience.
In lieu of degree, high school diploma or GED and 8 years of relevant experience.
Excellent verbal and written communication skills.
Customer service driven
Strong team player
- Able to demonstrate an advanced understanding in the following areas : Personal / Laptop Computers & related OS & software / hardware / peripherals (including printers);
- Personal / Laptop Computer repair; Computer imaging concepts / practices; Computer / System management products / tools (Dell KACE);
Mobile devices - iPhone, iPad and Blackberry & associated OS; McAfee Antivirus (and related concepts / tools), Malware / Spyware removal concepts / tools.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, work instructions, process maps and / or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from a variety of internal and external customers.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Basic understanding of and willingness to learn and adopt professional and industry standards.
Physical / Cognitive Requirements
With or without accommodation :
Ability to follow policies and procedures.
Ability to read, write and interpret information.
Ability to add, subtract, multiply and divide.
Ability to use hands to finger, handle, or feel.
Ability to sit / walk / stand for up to 8 hours per day.
Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.
FedEx Supply Chain, Inc., as well as its subsidiary companies, is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com .
Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, education / training and a candidate’s work experience.
Pay Range :
20.48 (Min) - 29.67 (Mid) - 38.85 (Max) Hourly
Last updated : 2024-11-23
