What are the responsibilities and job description for the Global Support Agent position at Fedex?
Assist in resolving complex customer account issues and ensure timely and accurate invoice processing according to guidelines.
Essential Functions
- Assist in resolving complex customer account issues and ensure timely and accurate invoice processing according to guidelines.
- Perform other duties as assigned.
Minimum Education
High school diploma or GED.
Minimum Experience
Five (5) years clerical accounting/bookkeeping or related general business experience which includes two (2) years experience in adjusting air freight invoices or customer contact experience with some scheduling responsibility.
Knowledge, Skills and Abilities
Strong personal computer (PC), analytical, organizational and communication skills.
Job Conditions
Some travel required.
Preferred Qualifications: Ability to support process improvement opportunities in daily work that aids in the identification, remediation, and prevention of fraud patterns and trends. Ability to assist in resolving complex customer account issues, concerns and/or procedures.
Pay Transparency:
Pay:
Additional Details: Application Criteria/Deadline: To apply for this position, please upload your current resume and complete application by close of business day (5:00PM CST) on March 8, 2025.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.
Applicants have rights under Federal Employment Laws:
- Equal Employment Opportunity is the Law
- EEO is the Law Supplement
- Pay Transparency Policy
- Family and Medical Leave Act (FMLA)
- Employee Polygraph Protection Act
E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
- E-Verify Notice (bilingual)
- Right to Work Notice (English) / (Spanish)
