IT Service Manager

Description

FEDITC, LLC is a fast-growing business supporting DoD and other intelligence agencies worldwide. FEDITC develops mission critical national security systems throughout the world directly supporting the Warfighter, DoD Leadership, & the country. We are proud & honored to provide these services.                                        

Overview of position:

FEDITC is seeking an IT Service Manager to work in the Scott AFB, IL area. A United States Citizenship and an active Secret DoD Security Clearance is required to be considered for this position.

Responsibilities:

• The IT Service Manager oversees and manages service delivery, ensuring alignment with business objectives and client needs.
• This role involves collaborating with stakeholders to define service strategies, objectives, and service level agreements (SLAs).
• Develops comprehensive service plans and roadmaps to ensure services meet business needs.
• Oversee the day-to-day operation and delivery of services, ensuring adherence to SLAs and maintaining high service quality.
• Leads incident, problem, and change management processes, coordinating resolution efforts to minimize service disruptions.
• Other support duties as needed/directed.

Qualifications

Experience/Skills:

• 5 years of relevant experience.

Certifications:

• IAT Level II

Clearance:

• Active Secret Security Clearance is required.
• Must be a US Citizen and pass a background check.
• Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested by FEDITC and/or required by FEDITC’S Client(s)/Customer(s)/Prime contractor(s).

FEDITC, LLC. is committed to fostering an inclusive workplace and provides equal employment opportunities (EEO) to all employees and applicants for employment. We do not employ AI tools in our decision-making processes. Regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, FEDITC, LLC. ensures that all employment decisions are made in accordance with applicable federal, state, and local laws. Our commitment to non-discrimination in employment extends to every location in which our company operates.