What are the responsibilities and job description for the Program Coordinator and Facilitator position at FedPoint?
FedPoint is looking for a passionate and organized Program Coordinator & Facilitator to lead our FedPoint Academythe launchpad for new talent in our organization! This role is all about creating meaningful onboarding experiences, fostering engagement, and supporting employee development through impactful training and facilitation.
Youll be the face of the Academy, guiding new hires through their first steps, working closely with stakeholders across HR, IT, and Operations, and helping to shape the learning journey from start to finish. If you thrive on making people feel welcome, empowered, and confident in their roles, this is your moment.
What You'll Do:
? Coordinate and the FedPoint Academy training program
?? Facilitate engaging, interactive learning sessions (virtually and in person)
?? Track program success through feedback, surveys, and performance metrics
?? Collaborate on content updates and curriculum enhancements
??? Ensure new hires are technically equipped and supported on Day 1
What You Bring:
? 3 years of training, facilitation, or similar experience
? Experience delivering training in a hybrid/remote environment (e.g., via Microsoft Teams)
? Strong communication, presentation, and organizational skills
? Familiarity with Learning Management Systems (LMS)
? A self-starter mindset with a passion for people and learning
Location: Portsmouth, NH - Hybrid Role
Schedule: Enjoy the perfect balance of in-office collaboration and remote work with a Hybrid schedule, plus the option to work from home a few days a week!
Compensation: The typical starting salary would be between $29-34/hr, based on qualifications and experience as it relates to our requirements. This position is eligible for an annual discretionary employee bonus plan based on company metric performance as well as a full suite of benefits, listed below.
About FedPoint
FedPoint creates and operates digital benefits marketplaces that make it easy for our millions of federal and military customers to understand, select, and use their benefits. A subsidiary of John Hancock Life & Health Insurance Company, FedPoint was founded in 2002 and is headquartered in Portsmouth, NH. To learn more, visit fedpointusa.com.
Why Join Us?
At FedPoint, our mission is to create and deliver world-class benefits experiences for our customers, clients, and business partners.
We offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your skills and advancing your career.
In addition to working for a company with great people and an excellent reputation, whats in it for you?
- Generous 401k plan: 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately.
- Bonus Opportunity: Qualifying employees can earn up to 7% of their salary, based on company performance. (Inquire about eligibility with our recruiter)
- Lots of paid time off: 3 weeks vacation, 7 sick days, 3 personal days, and 12 paid holidays!
- Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options.
- 6 weeks fully-paid parental leave
- Tuition reimbursement program to support career goals.
- Corporate giving and matching gifts program.
- Volunteer program: Paid time off to volunteer and company-organized volunteering opportunities.
- A wide variety of personal, professional, and career development programs.
- Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community.
All offers of employment with FedPoint are conditional upon satisfactory completion of a pre-employment background check.
FedPoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call (603) 433-4500. Equal Employment Opportunity (EEO) Poster Family and Medical Leave Act (FMLA) Poster Employee Polygraph Protection Act Poster
Salary : $29 - $34
