Help Desk Analyst 4 - In Person Interviews Only

FedTec Overview :

FedTec is a WomanOwned Small Business with headquarters in Reston VA. However FedTec is more than just a company we are a dedicated team of visionary individuals who understand the power of transformation. With our unwavering commitment to innovative technology and forwardfocused methods we empower government agencies to fulfill their missions successfully with our capabilities in Digital Transformation and Cyber Security. Our strategy is rooted in indepth advising and a unique shouldertoshoulder mission experience all geared towards enabling our clients their agencies and every American to thrive. We use the same approach as our employees building meaningful and lasting relationships to meet their evolving needs and help them grow. We are excited to welcome you to our family.

About the Opportunity :

FedTec is seeking for a candidate who is responsible for assisting and providing technical support for LiveScan agencies statewide to answer questions from agencies and IT suppliers about the LiveScan onboarding process to answer and track incoming calls and email requests for technology assistance related to purchasing new equipment and upgrading existing equipment to answer questions related to establishing network connectivity from agency LiveScans to LiveScan cloud hosts to create / maintain computer software / hardware inventories; to prepare and coordinate the completion of agency MOUs to generate help desk tickets and forward service requests to IT suppliers to monitor open tickets and provide status updates to users.

Position : Help Desk AnalystOnSite

Work Location : 7700 Midlothian TpkenN. Chesterfield VA 23235

Client : State of VA

Primary Responsibilities :

• Advanced computer skills are required particularly related personal computers PC peripherals and network Help Desk support services that align with the responsibilities summarized in the Job Description.
• In addition strong candidates will have expertise related to troubleshooting computer software / hardware problems; advanced customer relations skills; good verbal and written communication skills; ability to control and manage several projects simultaneously; working knowledge of MS Word MS Excel and MS outlook; and strong analytical and decisionmaking skills.

Basic Qualifications :

When You Join FedTec You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. We believe that positive energy attracts likeminded individuals which is why we have such exceptional people on our team.

Just as youd do for your own family we prioritize your safety health and happiness. Thats why weve created the FedTec Total WellBeing program offering benefits like :

Comprehensive medical dental and vision plans. These plans encompass a range of beneficial features such as Telehealth virtual care programs and access to resources to support your physical and mental wellbeing.

At FedTec we embrace the power of diversity fostering a culture where varied thoughts ideas and perspectives empower our employees and partners to thrive. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex gender gender identity or expression sexual orientation national origin disability or status as a protected veteran and we maintain a drugfree workplace to ensure a safe and healthy environment for all.

If you feel that your qualifications talents and values align with our culture we welcome you to apply by submitting your resume today!